LOCATION: LONDON (HYBRID WORKING)

Keywords: claims management, global excess casualty, insurance, regulatory compliance, collaborative team, continuous improvement, stakeholder engagement, data analysis, mentoring, complex claims
Aspen is seeking a Senior Claims Adjuster for their Global Excess Casualty division, based in London. This is an exceptional opportunity to join a respected global insurer renowned for its commitment to excellence, innovation, and supportive leadership. In this pivotal role, you will be entrusted with managing complex and high-value claims, providing expert guidance across the business, and driving continuous improvement initiatives that shape the future of claims handling.
Aspen’s inclusive culture values collaboration, knowledge sharing, and professional growth, offering you the chance to work alongside knowledgeable colleagues in a dynamic environment where your expertise will be recognised and nurtured. With a focus on flexibility, professional development, and meaningful impact, this position is ideal for someone who thrives in a communal setting and is passionate about delivering outstanding service to clients and stakeholders.

As a Senior Claims Adjuster , you will play a central role in managing the global excess casualty account. Your day-to-day activities will involve evaluating complex cases, collaborating closely with both internal teams and external partners, producing insightful reports for senior leaders, and ensuring all processes adhere strictly to regulatory requirements. You will be instrumental in identifying areas for process enhancement through analytics-driven insights while also acting as a trusted referral point for your colleagues.

• Contribute to the preparation and implementation of operational team plans ensuring alignment with wider business strategies and priorities.
• Managing a small team of 2, and making sure they are handling notifications to the level of agreement and being their referral point
• Partner with colleagues to perform data analysis work, providing valuable insights that drive performance improvement within the claims function.
• Investigate and resolve specialist claims issues professionally to deliver excellent service with minimal leakage.
• Proactively manage estimates and billings calculated by clients and brokers, resolving discrepancies promptly to maintain trust and accuracy.
• Pursue subrogation, contribution, and other recovery opportunities as appropriate to maximise recoveries for the business.
• Support the development of relationships with internal teams such as Underwriters as well as external customers including brokers and clients.
• Produce regular statistical and analytical claims information for Portfolio Managers, Risk Managers, and Senior Management to enable effective monitoring.