Key Responsibilities

• Manage claims from initial client interview through to completion.
• Conduct structured telephone appointments with clients, typically lasting 30–60 minutes.
• Discuss medical conditions, symptoms, treatment and day-to-day care requirements.
• Ask detailed follow-up questions to fully understand each client’s circumstances.
• Identify important information that may otherwise be overlooked.
• Prepare accurate, detailed and professionally written claims.
• Maintain high standards of spelling, grammar and written communication.
• Keep accurate client records and case notes.
• Manage a busy caseload and ensure claims progress efficiently.
• Work closely with the wider team to maintain excellent customer service.