Senior Claims Consultant at Chubb

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Income Protection, Disability Claims, Active Case Management, Rehabilitation Strategies, Decision Making, Communication, Relationship Building, Negotiation Skills, Technical Feedback, Mentoring, Complex Analysis, Medical Information, Legal Information, Financial Information, Detail Focused

Industry

Insurance

Description

About the role As a Senior Claims Consultant, you’ll manage a portfolio of Income Protection and disability claims, including Total Permanent Disability assessments, with a strong focus on active case management and rehabilitation outcomes. You’ll be trusted to make sound decisions within delegated authority, balancing commercial outcomes with fair conduct and customer needs. This role is highly collaborative and externally facing. You’ll regularly engage with customers, advisers, medical specialists, rehabilitation providers and legal partners, guiding conversations with confidence and clarity while navigating complex and sensitive situations. You’ll also play a broader role within the Claims Technical Services team, contributing to mentoring, technical feedback, and continuous improvement across claims processes and standards. This is a role for someone who enjoys complexity, takes ownership, and wants to be part of a business that is building capability, lifting standards, and setting itself up for long-term success. In this key role you’ll Assess and manage complex Income Protection and disability claims, including TPD, within delegated authority Apply active case management and rehabilitation strategies to support recovery and sustainable return-to-work outcomes Make clear, well-reasoned claims decisions aligned with fair conduct and vulnerable customer standards Proactively communicate with customers, advisers and providers, documenting decisions and outcomes accurately Contribute to technical capability through mentoring, case conferencing, and feedback across the claims function To be successful and grow in this role, you will ideally bring the following Minimum 5+ years’ experience in Income Protection, disability, or rehabilitation claims Strong understanding of active case management, rehabilitation principles and best practice Proven ability to analyse complex medical, legal and financial information Confident communicator with strong relationship-building and negotiation skills Tech-savvy, detail-focused and comfortable managing competing priorities in a fast-paced Location: Wellington or Auckland (Takapuna) Role Type Full Time, Fixed Term for 18 months

Responsibilities

The Senior Claims Consultant will manage a portfolio of Income Protection and disability claims, focusing on active case management and rehabilitation outcomes. They will engage with various stakeholders and contribute to the Claims Technical Services team through mentoring and continuous improvement.