Senior Claims Executive at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Management, Policy Interpretation, Client Advocacy, Negotiation, Influencing, Stakeholder Relationship Management, Commercial Acumen, Dispute Resolution, Insurance Product Knowledge, SME Portfolios, Commercial Portfolios, Case Management

Industry

Insurance

Description

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Overview Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women. About the role As a Senior Claims Executive, you’ll be responsible for managing claims in line with policy conditions and service standards, delivering exceptional client outcomes. You’ll take ownership of a mixed portfolio, working closely with clients, brokers, and internal stakeholders to manage the end to end claims process, including complex and non standard matters. Key Responsibilities Provide expert advice to clients, brokers, and internal stakeholders on claims matters Assess claims through policy interpretation and review of individual circumstances Advocate on behalf of clients to achieve optimal settlement outcomes Manage and negotiate complex and non-standard claims Collaborate with Claims Leaders to deliver tailored solutions Support dispute resolution processes, including IDR and EDR (AFCA) About You 5+ years experience in a client facing claims role Strong understanding of claims processes, policy interpretation, and lodgement Knowledge of insurance products across commercial or SME portfolios Excellent negotiation, influencing, and client advocacy skills Proven ability to build strong stakeholder relationships A proactive, solutions-focused mindset with solid commercial acumen Why Gallagher? At Gallagher, we don’t just offer jobs, we offer careers! Here’s what you can look forward to: Career Development: Access to personalised career pathways, training programs and tuition assistance to help you grow Wellbeing Support: Enjoy wellbeing offerings, an employee assistance program and additional weeks of Lifestyle Leave Rewards and Benefits: Gallagher Rewards for discounts at over 350 major retailers, an Employee Stock Purchase Plan and salary sacrificed superannuation options Community Impact: Paid volunteering days to give back to causes you care about Inclusive Culture: We are committed to diversity and inclusion, welcoming people of all backgrounds, faiths, sexual orientations, gender identities and lifestyle choices Comprehensive Training: Full training provided to set you up for success Ready to Apply? Take the next step in your career and join a company that invests in your success. Apply now via our careers website: Gallagher Careers For further information, contact our Talent Acquisition team at careers@ajg.com.au Important Information: Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or an external third-party provider. Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration. Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers! And more... We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Responsibilities

Manage a mixed portfolio of insurance claims from end to end, ensuring alignment with policy conditions and service standards. Provide expert advice to stakeholders and advocate for clients to achieve optimal settlement outcomes for complex and non-standard matters.