DESCRIPTION

Somerset Bridge Limited provide claims handling services to our insurer partners. Our supportive and efficient claims teams handle almost 50,000 claims a year. We pride ourselves on people development, offering market leading training and fast career progression through the claims team. We truly believe Somerset Bridge Limited is a great place to work and we want to hear from you!

ABOUT SOMERSET BRIDGE GROUP

Somerset Bridge Group is dedicated to delivering fair products and innovative services in the insurance industry. Our group focuses on underwriting, broking, and claims handling to provide sustainable and innovative insurance solutions. Somerset Bridge Insurance Services Limited, operating under GoSkippy and Vavista, offers insurance coverage to over 700,000 customers. Somerset Bridge Limited handles underwriting and claims, processing almost 50,000 claims annually. Somerset Bridge Shared Services Limited provides essential support functions to ensure operational efficiency and compliance. With a strong commitment to values, culture, and customer service excellence, Somerset Bridge Group is recognised for its industry awards and growth. Join us to be part of a dynamic team that fosters creative thinking and personal development.
We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That’s why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

WHAT YOU’LL BE DOING

You’ll have your own portfolio of claims to handle through to settlement. These claims will involve situations where our customer has damaged another driver’s property and someone has been injured. You’ll be investigating and deciding who was responsible for the incident and if applicable liaising with the other driver’s representative to settle their claim.
You’ll be providing training and coaching, completing month audits, reviewing internal processes and developing strategies to ensure your team achieve their strategic objectives and Key Performance Indicators (KPI’s).
You’ll also have your own portfolio of claims to handle through to settlement. These claims will involve situations where our customer has damaged another driver’s property, someone has been injured and may have been provided with a replacement vehicle on a credit basis. You’ll be investigating and deciding who was responsible for the incident and agreeing settlement of the other driver’s claim.

YOU’LL BE RESPONSIBLE FOR:

• Providing excellent service to our customers on the telephone and in writing
• Guiding the customer through the claims process
• Keeping the customer’s broker updated
• Handling your own portfolio of claims valued at up to £125,000
• Identifying indemnity concerns
• Identifying potential fraud and referring to the relevant department
• Investigating and decided who is responsible for the incident
• Settling the other driver’s claim effectively
• Be a technical referral point for colleagues
• Supporting colleagues by providing training, coaching and sharing knowledge
• Developing strategies to ensure best outcomes for our customer and Somerset Bridge Limited
• Achieving strategic objectives through departmental Key Performance Indicators (KPI’s)