Location: Warwick – Hybrid (Minimum 60% office-based)
Contract Type: Permanent – Full Time
Pay: Competitive
Hours: Monday to Friday, 8:00 AM – 4:00 P/ 37.5 hour week
At Renault Trucks, we don’t just build trucks; we build lasting relationships, create innovative solutions, and shape the future of transport. As part of the global Renault Trucks network, we lead the way in the commercial vehicle industry, constantly evolving to meet the needs of our customers. With a strong presence across the UK and Ireland, we focus on providing high-quality products and exceptional support to our dealer network, ensuring seamless experiences for all our customers.

WHO WE ARE AND WHAT WE BELIEVE IN

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm

ABOUT THE ROLE

We are currently looking for a self-motivated and diligent individual to join our Warranty and Contract Claims team. As a Senior Handler within the team you will support other team members and the Claims Manager alongside accurately processing warranty and contract claims for our Renault Truck Dealerships in the UK and Ireland. You will work closely with internal teams and engage with senior management, building effective relationships, providing technical insights and ensuring claims are handled professionally and efficiently.

WHAT WILL YOU BE DOING?

• As a Senior Claims handler you will support the Claims Manager with daily operations, deputising in their absence and providing guidance to the team as needed
• Provide a professional service to our dealers in processing claims and pre-authorising repairs.
• Check for legitimate parts and labour where necessary, discussing any anomalies with the dealership.
• Ensure the system reflects correct vehicle and customer data.
• Liaise with the technical team to supply supporting documents for claims.
• Assist in audits of claims and maintain the contract procedure manual.
• Prepare ad-hoc reports as required using Excel and Power BI.
• Work effectively and systematically to meet tight deadlines, balancing a high-volume workload.