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Senior Claims Investigator at City of Boston

, , United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Investigative Work, Customer Service, Fleet Processing, Cashiering, Administrative Work, Computer Systems, Oversight, Supervision, Statistical Compilation, Record Maintenance, Report Preparation, Judgment, Detail Orientation, Emergency Response

Industry

Fundraising

Description

Overview This is a provisional appointment. Brief Job Description (essential functions of the job): Under the direction of a Unit Supervisor, performs investigative, customer service, fleet processing, cashiering, and administrative work of a moderate difficulty in the investigating, processing, and audit of claims, inquiries, and transactions relating to parking and other motor vehicle violations, abandoned vehicles, resident permits, and related activities. Responsibilities Utilizes computer, payment processing computer system, workflow/imaging, and other available technology. Assists in the provision of oversight and supervision of subordinate staff involving policies, procedures, complex computer systems and related systems, and equipment. Assigns and reviews work of subordinate staff. Compiles statistics and other material for reports, maintains records and files, and prepares and composes routine responses to customers. Performs related work as required. Required to work any emergency as directed by the Commissioner or designee. Minimum Entrance Qualifications Three (3) years of varied clerical and investigative work of more than the average difficulty involving the use of computer systems. An associate's degree in business administration or a related field may be substituted for one (1) year of the required experience. Skill in the use and application of computer terminals/devices relative to the entry and access of information is preferred. Ability to exercise good judgment and focus on detail as required by the position. BOSTON RESIDENCY REQUIRED Terms: Union/Salary Plan/Grade: AFSCME/RA-13A Hours per week: 35

Responsibilities

The Senior Claims Investigator performs investigative and administrative work related to claims and motor vehicle violations. This includes oversight of subordinate staff and the use of various computer systems for processing and reporting.