• Permanent full-time position
• Flexible working locations and hybrid work environment
• End to end management of Property Liability claim files
• Sydney OR Brisbane CBD location / wfh hybrid
  As the Senior Claims Officer, you’ll manage a portfolio of Property Liability claims in accordance with policies and procedures ensuring the most cost-effective and timely outcomes are achieved. You will provide technical assistance, advice and support to our Claims Officers.

What you’ll do

• Manage Property Liability claim files from start to finish, ensuring best practices are followed efficiently and cost-effectively
• Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team.
• Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery.
• Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor.
• Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes.
• Handle sensitive or high-risk claims according to regulatory guidelines, and promote a positive risk culture aligned with the risk governance framework.

• Manage Property Liability claim files from start to finish, ensuring best practices are followed efficiently and cost-effectively
• Provide specialist advice on complex claims, leveraging analysis and experience for sound decision-making, and act as a subject matter expert for the team.
• Develop and maintain strong relationships with internal and external stakeholders to support team objectives and ensure effective communication and service delivery.
• Support the professional growth of team members by developing and implementing individual development plans, providing technical training, and acting as a mentor.
• Participate in continuous improvement activities, keeping up-to-date with legislative changes, market information, and industry trends to improve processes and outcomes.
• Handle sensitive or high-risk claims according to regulatory guidelines, and promote a positive risk culture aligned with the risk governance framework