Senior Claims Representative at Michigan Millers Mutual Insurance Company

Lansing, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

96976.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Experience, Problem Solving, Oral Communication, Written Communication, Negotiation Skills, Relationship Building, Analytical Skills, Time Management, Customer Service Orientation, Knowledge of Labor Law Claims, CPCU Certification

Industry

Insurance

Description

Description Who are we? Michigan Millers Mutual Insurance Company, an affiliate of Western National Mutual Insurance, is a mutual insurance company, rated A (Excellent) by A.M. Best, with over 140 years of experience serving policyholders' property-and-casualty insurance needs across multiple regions in the United States. We believe in striving for growth without sacrifice and know that our culture creates and cultivates happy and dedicated employees, which we believe gives us the ability to deliver the highest level of customer service. The core values for Michigan Millers and Western National Insurance, Connectiveness – Accountability – Empowerment are incorporated into all that we do. Our workplace culture encourages employees to seek out learning opportunities and to strive for growth and development in the insurance industry. We understand the importance of a positive work community and a healthy workplace environment when striving for organizational success. Our emphasis on internal growth and maintaining healthy team relationships translates into external growth and building sustainable customer relationships. Does this opportunity interest you? Michigan Millers Mutual Insurance Company is seeking a Senior Claims Representative to join our team! The individual in this role will have the opportunity to investigate, evaluate, negotiate, and resolve commercial-line insurance claims as assigned. The individual in this role will be expected to work in a hybrid capacity; however, fully remote options may be considered for the right candidate. What are the responsibilities and opportunities of this role? Handles moderate to high complexity claims within settlement authority. Ensures customer service excellence. Investigates and reviews policy forms, facts, and documents related to claims to make appropriate decisions on claim resolution, recognizing claim file exposures, and escalates appropriately. Establishes and reviews proper reserves for each claim based upon thorough investigation, evaluation, and experience. Maintains appropriate reports, ensuring the status of claims is clearly documented. Provides direction to outside resources. Acts as a resource to other members of the team. Makes well-reasoned recommendations to management on claim plan of action. Recognizes problems or situations that are new or without clear precedent and makes recommendations to solve problems. Finds solutions using a systematic, multistep approach. Primarily responsible for developing improvements and innovations to enhance performance. Regular contact with customers (policyholders, claimants, agents) as well as regular contact with employees across the organization. Regular contact with outside vendors. Travel for field work as required (e.g., scene investigations and inspecting property losses). Performs special projects and other duties as assigned. Requirements What are the must-have qualifications for a candidate? Strong understanding of industry practices, standards, and claims concepts. Prior claims experience. Ability to multitask and solve problems. Proficient oral and written communication skills. Bachelor’s degree or equivalent experience in lieu of degree acceptable. What will our ideal candidate have? Strong negotiation and relationship-building skills. Analytical with ability to exercise sound business judgment. Good time management. Customer Service-oriented. Proficient use of various core systems, office and computer equipment, and software packages. Knowledge or previous experience handling New York labor law claims. CPCU certification preferred. Compensation overview The targeted hiring range for this role is $70,490 - $96,976, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions. Culture and Total Rewards We offer full-time employees a significant Total Rewards Package, including: Medical insurance options and other standard employee benefits, including dental insurance, vision benefits, life insurance, and more! Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) 401(k) Plan (plus company match) Time Off - including vacation, volunteer, and holiday pay Paid Parental Leave Bonus opportunities Tuition assistance Wellness Program - including an onsite fitness studio Michigan Millers and Western National Insurance believe in supporting the balance between work and life by providing a flexible work environment, which includes a variety of hybrid work arrangements designed to balance individual, job, department, and company needs. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Michigan Millers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #LI-AN1 #IND123

Responsibilities

The Senior Claims Representative will investigate, evaluate, negotiate, and resolve commercial-line insurance claims. This role involves ensuring customer service excellence and maintaining appropriate reports on claims status.