QUALIFICATIONS

• You hold a tertiary qualification in, Insurance, Business, Commerce, Finance, Law, or relevant discipline (highly desirable).
• You may also hold a professional membership with a risk management, Insurance, or relevant.

ABOUT THE ROLE

Reporting to the Property & Construction Claims Portfolio Manager, within the Insurance Services Division, you are responsible for managing a portfolio of claims that delivers client focused recovery solutions that restore confidence and build a more resilient Victoria.
This is an exciting ongoing opportunity as a Senior Claims Specialist, working with a team of claims specialists and claims officers who provide best practice strategic claims management.
You will play a key part in educating our clients and building their knowledge of emerging trends and strategies aimed at reducing the level and frequency of claims to heighten their risk management capability.

KEY RESPONSIBILITIES

• Manage a portfolio of property and construction claims, including high quantum, complex and strategically significant claims for our clients by applying best practice claims management processes and ensuring compliance with VMIA claims manual and delegations
• Build and forge strong client relationships to positively influence the resolution of claims and ensure client participation throughout the claim’s management process.
• Work in partnership with appointed loss adjusters and strategically engage other specialist third party providers to support the claims management
• Collaborate with internal and external stakeholders to meet the strategic claims management needs of clients support the analysis of claims data and portfolio trends.
• Mentor and guide members of your team to support the role of the Claims Portfolio Manager.