Primary Details
Time Type: Full time
Worker Type: Employee
Provide delivery of superior claims service, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases.

The opportunity

• Join a tight-knit team of professionals and thrive in a supportive, collaborative environment where people genuinely enjoy working together to get things done.
• Manage a varied financial lines or general liability portfolio, reporting directly to the National Claims Manager – Long Tail.
• Based in our city-centre offices, with the flexibility of a hybrid working model to support your work-life balance.
• Location flexibility: While the role is based in Auckland, we’re open to considering Christchurch or Wellington for the right senior-level candidate.
• Enjoy benefits that allow you balance work and life through extra leave options & opportunity to extend holidays through our global work policy.

Your new role

As a Senior Claims Specialist, you’ll play a key role in delivering an exceptional claims experience. You’ll assess policy coverage, investigate claims, and negotiate resolutions with empathy and professionalism. Key responsibilities include:

• Proactively managing your own portfolio of financial lines or general liability claims through to resolution.
• Building strong, trusted relationships with clients and stakeholders through clear communication and a values-led approach.
• Overseeing the litigation process in collaboration with our Legal Panel.
• Identifying opportunities to reduce claims costs and minimise leakage, while promoting a strong risk management culture.
• Providing technical support and mentoring to Claims Specialists on complex matters.
• Happy to discuss flexible working.

About you

As an experienced Claims Specialist within the insurance industry, you will embody QBE DNA, be customer centric and have:

• Fundamental knowledge of insurance industry and claims processes.
• Experience handling financial lines and/or general liability claims.
• Strength in collaboration and supporting other viewpoints – a team player.
• Strong organisational and communication skills.
• Ability to analyse and negotiate.
• Ability to problem solve, resolve conflict and influence others.

Please note that for the successful candidate, this process will include a phone screen with our Talent Acquisition team, interviews (either face to face or online via Teams) and background checks.
More information and the full job profile will be shared during the selection process.
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.
With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
Your career at QBE — let’s make it happen!
Find out more about QBE and why you should join us:
https://www.qbe.com/nz/about-qbe/careers
Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

Apply now!
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at
recruitment@qbe.com
to help build a more resilient future, for our customers and the community, we encourage you to APPLY NOW!
Skills:
Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder Management
Application Close Date: 18/09/2025 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

• Proactively managing your own portfolio of financial lines or general liability claims through to resolution.
• Building strong, trusted relationships with clients and stakeholders through clear communication and a values-led approach.
• Overseeing the litigation process in collaboration with our Legal Panel.
• Identifying opportunities to reduce claims costs and minimise leakage, while promoting a strong risk management culture.
• Providing technical support and mentoring to Claims Specialists on complex matters.
• Happy to discuss flexible working