Senior Client Advisor - 3 month contract at Value Retail

Bicester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

04 Sep, 26

Salary

0.0

Posted On

06 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Luxury Retail Sales, Client Relationship Management, CRM Initiatives, Storytelling, Leadership, Mentoring, Customer Service, Sales Generation, Communication Skills, Attention To Detail, MS Word, MS Excel, MS Outlook

Industry

Real Estate

Description

Overview You · A caring Client Advisor, an intuitive Senior Sales Associate, with a passion for style · Play an active role on the selling floor, and take action to ensure a memorable client experience, putting the client at the center of every decision · Lead by example to drive results and pave the way for the team through authenticity, empathy and best practices · Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients · Are a master at storytelling and the art of asking engaging questions · Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients Responsibilities Key Responsibilities · Transform each client experience into passional moments by creating a high customer satisfaction · Create a long-term authentic bond with clients by making them feel the experience is truly about them · Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results · Provide excellent and specialized customer service by creating emotionally enriched relationships with clients · Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives · Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance · Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, forward-thinking mindset · Be a mentor to the team by proactively offering insights, reflections, and experiences to your colleagues · Become a role model for other staff by performing customer service duties in exemplary fashion, including when implementing the customer service skill check sheet and other tools. · Constantly maintaining customer service skills by analyzing customer service practices. · Maintain a plan to achieve personal sales objectives and matching or exceeding a predefined sales target, · Verify sales performance and considering how best to improve it. · Take the initiative to win new customers and never judging customers by appearance. · Contribute to the team by performing supplemental duties and supporting customer service · Extend communication among staff via supervision and education to ensure a positive workplace mood. Qualifications Key Requirements · Previous experience in luxury retail · Proven track record of successful sales generation, building and developing client · relations · Results-driven and customer focused · Strong communication skills (verbal, in person, via email, SMS, etc.) · Strong attention to detail · Proficient computer knowledge (MS Word, Excel and Outlook)

Responsibilities

Drive sales results and provide a high-end customer experience by building authentic, long-term relationships with luxury clients. Lead and mentor the sales team on the floor to ensure best practices and high customer satisfaction.