Senior Client Delivery Executive at Unisys - UK

Canberra, , Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Desk Operations, Client Delivery, Account Governance, Financial Performance, P&L Discipline, SLA Management, Incident Management, Request Trends, Cost Control, Margin Protection, Operational Performance, Service Improvement, Client Communication, Workflow Management, ITSM Processes, NV2 Security Clearance

Industry

IT Services and IT Consulting

Description

What success looks like in this role: Client Delivery Executive – Government Location: Canberra – Client Site Role Summary The Client Delivery Executive is responsible for the day‑to‑day delivery, governance, and financial performance of managed services for a government client, with a primary focus on Service Desk operations. Working closely with the Client Executive, delivery teams, and service line leadership, this role ensures services are delivered in line with contractual commitments, service levels, governance requirements, and financial targets. The role combines operational leadership, account governance, and P&L discipline, with clear accountability for Service Desk performance, margin protection, and continuous improvement. Key Responsibilities Service Delivery Ownership Manage day‑to‑day service delivery across the account, acting as the primary operational contact for the client and internal teams. Service Desk Leadership & Oversight Provide direct oversight of Service Desk performance, working closely with the Service Desk Lead to manage SLAs, incident and request trends, backlog health, workforce effectiveness, and customer satisfaction. Account Governance & Controls Support account‑level governance forums, ensuring service performance, risks, issues, and actions are tracked, reported, and managed in line with contractual and internal governance requirements. Delivery & Service Line Coordination Coordinate with delivery managers and service line leads to ensure services are executed consistently, responsibilities are clear, and delivery activities are not duplicated across teams or business units. P&L & Cost Control Support management of account financial performance, including cost control, margin protection, and visibility of key cost drivers—particularly within Service Desk operations. Identify and escalate risks to margin and support corrective actions. Operational Performance Management Monitor service metrics, risks, and issues, ensuring corrective actions are identified, tracked, and driven to closure. Continuous Improvement Identify and deliver service improvement initiatives, particularly within the Service Desk, to improve stability, efficiency, user experience, and cost effectiveness. Client Communication & Reporting Provide clear, regular operational updates to the client, including service performance reporting, issues, risks, and improvement actions. Ad Hoc Demand & Workflow Management Manage intake, prioritization, and scheduling of ad hoc requests and changes, ensuring delivery and financial impacts are understood and controlled. You will be successful in this role if you have: Security Clearance: NV2 Experience managing Service Desk or IT service delivery in a managed services or government environment Strong understanding of ITSM processes, Service Desk operations, and service performance reporting Experience supporting account governance and financial performance (cost, margin, and risk) Ability to work effectively with service line leads and delivery teams in a matrix environment Clear communication skills and a practical, outcomes‑focused mindset Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

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Responsibilities

The Client Delivery Executive manages the day-to-day service delivery, governance, and financial performance for managed services for a government client, focusing primarily on Service Desk operations. This involves operational leadership, ensuring adherence to contractual commitments, service levels, and financial targets while driving continuous improvement.