GENERAL INFORMATION

Job Title
Senior Client Delivery Manager
City
Singapore
Country
Singapore
Division
Client Services
Department
Client Delivery

DESCRIPTION

Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Temasek, Standard Chartered Ventures, Molten Ventures, Eurazeo, Intesa Sanpaolo, Nyca Partners, JPMorgan Chase Strategic Investments, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We’re regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We’ve been named in the IDC list of top 100 fintechs, and the Singapore HR Awards awarded us Gold and Silver for our workplace culture and employee experience.
The Senior Client Delivery Manager plays a pivotal role in orchestrating the successful delivery of client projects. You will own client programmes end-to-end, ensuring projects are delivered to scope, on time, and with exceptional quality, while building trusted relationships with senior client stakeholders.
You will work cross-functionally with Engineering, Product, Commercial and Legal teams, acting as the central point of accountability for delivery success.

BENEFITS

• Highly competitive salary
• Bonus incentive
• Healthcare
• 25 days holiday and public holidays
• Competitive maternity and paternity leave
• $1,500 SGD per year flexible spend benefit
• All the latest tech you need
• A talented and experienced team as your colleagues
• An environment where we encourage learning and progress
  Thought Machine is committed to making a measurable positive impact on people’s everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn’t accurately match the job description.

• Lead complex Vault implementation programmes for mission-critical banking and payments systems.
• Act as the primary point of contact for senior client stakeholders, ensuring alignment and satisfaction throughout the Vault implementation programme.
• Build trusted advisor relationships with key clients and stakeholders, acting as the deputy for the Regional Delivery Director and serving as a primary escalation point to ensure successful program execution.
• Take ownership of the end-to-end delivery of Vault implementations, including scope, planning, and risk management. Follow and improve upon the prescribed delivery methodology in collaboration with the team.
• Drive governance: maintain project status, financials, reporting, and steering committee updates for the Vault implementation.
• Anticipate and resolve delivery challenges, escalating where necessary to protect Vault implementation programme outcomes.
• Demonstrate strong contractual awareness by ensuring commercial agreements are clearly defined, agreed upon, and delivered in line with all obligations.
• Partner with Commercial, Product, and Engineering teams on opportunity scoping, change requests, and continuous improvement of delivery practices.
• Lead and motivate cross-functional teams, fostering collaboration, accountability, and performance.
• Conduct retrospectives and continuous learning to improve delivery standards.