Senior Client Experience Consultant - Human Resource Outsourcing at ADP

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Data Visualization, Presentation Development, Client Experience, Project Management, Salesforce, Power BI, Tableau, Quantitative Data, Qualitative Data, Storytelling, Strategic Recommendations, Tactical Insights, Collaboration, Communication, Problem Solving

Industry

Human Resources Services

Description

ADP is hiring a Senior Client Experience Analyst to elevate our Client Experience Insights and Operations through compelling storytelling and data-driven insights. This role will synthesize complex data from diverse sources into actionable, results-focused presentations that drive strategic and tactical decisions for key business initiatives. If you are skilled at crafting persuasive narratives for senior leaders and field teams while delivering measurable outcomes, well, this may be the role for you. Ready to make your mark? Read on and decide for yourself. Apply now! In this role, you will provide valuable insights and actionable recommendations on how to improve or grow business initiatives. Candidates should be comfortable working with multiple data sources in a corporate setting focused on KPI development and metric tracking. The Senior CX Analyst gets to know the business intimately from both the perspective of our clients and the shoes of our associates. They are shape shifters – able to take on the perspective data and key stakeholders while putting the puzzle pieces together. Ultimately, this role will be able to interpret various forms of data quickly – both quantitative and qualitative – and can easily synthesize complex concepts into simple solutions by storytelling through presentations. To thrive in this role, you will have a passion for learning, data exploration, data analysis and data visualization while presenting the story through presentations. To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos The ideal candidate embodies the following values… * Low ego, high impact: a highly engaged self-starter who works to generate maximum impact and influence, always doing what is best for our internal and external clients * Believes in the good: a person who is comfortable with ambiguity and sees challenges as exciting opportunities to lean into * Honors commitments: possesses the ability to be both visionary and practical, focusing on the things that matter most then setting clear and achievable expectations to deliver * Always curious: insatiably curious, interpreting various forms of data – both quantitative and qualitative – and can easily synthesize and distill complex concepts into simple and actionable strategic recommendations * Cultivates connection: understands the big picture and can connect dots across insights, people, and processes to understand our biggest opportunities and the solutions to those Key Responsibilities * Create high-impact presentations using PowerPoint and Excel, with proficiency in advanced visualization tools to communicate insights to senior leaders and field teams. * Synthesize quantitative and qualitative data from surveys, client feedback, case management notes, advisory councils to build comprehensive, audience-tailored narratives. * Deliver tactical insights for field leaders and strategic recommendations for senior executives, ensuring all insights are actionable and measurable. * Collaborate with demanding client and ADP project teams, managing aggressive timelines and prioritizing multiple requests effectively. * Leverage Salesforce and other data platforms to extract and analyze client experience data, enhancing decision-making and retention strategies. * Manage client feedback programs and listening posts to amplify the client perspective and deliver a great experience. What You'll Do * Transform raw data into compelling stories that highlight client experience opportunities and drive business results. * Develop and deliver presentations that balance technical precision with accessible, persuasive language for diverse audiences. * Work cross-functionally to align insights with HRO’s client experience goals, ensuring measurable impact. * Context-switch between strategic initiatives and tactical deliverables, adapting to evolving priorities and deadlines. What you can expect on a typical day: * Analyze survey data, client feedback, and qualitative studies to identify trends and opportunities. * Build and refine presentations for upcoming executive or field leader meetings, ensuring clarity and impact. * Collaborate with project teams to align on timelines and deliverables, incorporating feedback from stakeholders. * Use Salesforce, Power BI, or Tableau to create visualizations that make complex insights actionable. * Iterate on storytelling approaches to tailor messages for specific audiences, from senior leaders to client-facing teams. TO SUCCEED IN THIS ROLE: Required Qualifications * 5+ years of experience in analytics, executive storytelling, senior-level presentation development, or data synthesis with a focus on client experience. * Proven ability to prepare tactical and strategic insights for field leaders and senior executives, respectively. * Strong data presentation and visualization skills for creating compelling presentations and data visualizations. * Experience in quantitative and qualitative data to derive actionable insights. * Project or program management experience, and proven ability to manage deadlines and deliverables independently. A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: * Experience noted above, OR * Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. Qualifications Preference will be given to candidates who have the following: * Exceptional verbal and interpersonal skills, with the ability to communicate effectively across all levels of staff and management. * Experience with Salesforce for client data analysis and reporting. * Proficiency in data visualization tools such as Power BI or Tableau. * Demonstrated ability to build comprehensive narratives from varied sources, including quantitative, qualitative, and client feedback data. * Proven track record leading strategic initiatives with measurable outcomes. * Ability to thrive in a fast-paced environment, managing multiple requests and aggressive timelines. YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: * Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. * Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. * Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. * Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. * Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. * Balance work and life. Resources and flexibility to more easily integrate your work and your life. * Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. * Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. * Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. #LI-Hybrid #LI-AH1

Responsibilities

The Senior Client Experience Consultant will create high-impact presentations and synthesize complex data into actionable insights for business initiatives. They will collaborate with project teams and manage client feedback programs to enhance the client experience.