About the job

Senior Client Experience & Operations Manager

About LiveDGAP

LiveDGAP is a global luxury transportation company specializing in chauffeur services, VIP Meet & Greet, event transportation management worldwide. We pride ourselves on delivering highly personalized service, operational excellence, and seamless experiences for discerning travelers, luxury travel advisors, corporate clients, and event organizers around the world.

Our philosophy is simple: Luxury. Personal. Always.

Position Summary

The Senior Client Experience & Operations Manager is responsible for overseeing the day-to-day operations of LiveDGAP, including quoting for new services and ensuring the flawless execution of services while maintaining the highest standards of client care and partner management (supply).

This individual serves as the central point of coordination between clients, partners, chauffeurs, airport VIP Meet and Greet partners and internal stakeholders, ensuring every booking is executed seamlessly from quotation through service completion.

The ideal candidate is highly organized, detail-oriented, proactive, and thrives in a fast-paced international environment.

Key Responsibilities

Operations Management

Manage all daily transportation and VIP Meet & Greet bookings globally

Coordinate with partners, chauffeurs, airport greeters, and operational partners worldwide

Monitor all active services and ensure smooth execution including schedule changes, flight delays, cancellations, and service amendments

Ensure all booking confirmations and operational documents are accurate and complete

Maintain operational records, supplier databases, and service documentation

Support event transportation planning and execution as required

Client Services

Serve as a primary point of contact for LiveDGAP clients

Respond to inquiries in a timely and professional manner

Prepare quotations, booking confirmations, invoices, and service updates

Provide proactive communication before, during, and after services

Resolve service issues and client concerns with professionalism and urgency

Ensure an exceptional client experience at every touchpoint

Quality Assurance

Monitor service delivery and client feedback

Ensure compliance with company standards and operational procedures

Identify opportunities to improve efficiency and client satisfaction

Administrative Support

Assist with invoicing and payment follow-up

Support commission tracking and supplier payments

Maintain CRM and booking systems

Qualifications

Experience in luxury travel / hospitality, aviation or transportation operations

Strong organisational and multi-tasking skills

Excellent verbal and written communication skills

Ability to manage multiple priorities simultaneously

High attention to detail

Strong problem-solving abilities

Professional and client-focused mindset

Languages: 

Fluent English and Spanish required

Any other language an asset

Compensation and work schedule

5 days per week with one day on the week-end (either Saturday or Sunday)

9:00 to 17:00

This is a free-lance position with competitive compensation

At LiveDGAP, we seek individuals who understand that luxury is not simply about transportation—it is about creating effortless experiences and lasting relationships.

Requirements added by the job poster

• • 3+ years of Hospitality experience