Senior Client Intake Specialist - Immigration/Criminal Law at The United Firm | La Liga Defensora, APC

Sacramento, California, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

75000.0

Posted On

25 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Intake Management, Immigration Law, Team Leadership, Communication, Problem Solving, Administrative Tasks, Case Management Software, Sales, Empathy, Compassion, Relationship Building, Performance Metrics, Scheduling, Note Taking

Industry

Law Practice

Description

Our office is looking to hire an experienced Senior Clent Intake Specialist (Immigration/Criminal Law) with a desire to grow within the legal industry. This position must be staffed by an individual who is business development oriented and works well with people. We ask that you have a strong customer service background and possess the ability to screen potential client calls. You will directly oversee and ensure the operational excellence of an Intake team that handles a large volume of incoming client calls. We're looking for candidates who have experience in Intake or Immigration assisting an attorney, either as an immigration clerk, legal assistant or paralegal. In order to be successful in this role it is necessary for this candidate to have experience in Immigration Law and an understanding of how to conduct a proper Intake. We're looking for a top-notch intake management professional who will manage multiple aspects of client relations for the law firm as well as the team of intake coordinators. This position will often be the first line of contact for potential clients. Responsibilities Directly oversees an Intake team and carries out supervisory responsibilities. Review and assigns new business intake Screen telephone calls before scheduling an attorney-client consultation Persistently monitor all potential new client inquiries (email, internet, phone and referrals) Immediately contact every potential client and establish relationship with client Follow up with pending inquiries Update logs and reporting systems to reflect status of all potential new clients Conduct potential new client interviews with genuine empathy and compassion Schedule appointments for potential clients Take accurate notes during the attorney-client initial consultation Collaborate with our attorneys to complete the initial consultation process Assist attorneys with administrative tasks related to opening new cases and maintaining databases Follow instructions from the supervising attorney and perform accordingly Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets) Qualifications Are bilingual (English/Spanish) with full proficiency 2+ years of experience in Management 3+ years of experience in Immigration Law PREFERRED BUT NOT REQUIRED 2-3 years of customer service and/or sales experience Strong background with performance-based metrics Case Management software experience is a major plus Resourceful and motivated to solve issues as they arise Customer service attitude SALES MANAGERS ENCOURAGED TO APPLY WITH NO LEGAL BACKGROUND Pay range: $68,640 - $75,000. Based on experience. Do you have a passion for the legal field and a desire to practice within an organization with lots of room for growth? Here at The United Firm | La Liga Defensora, APC, we offer that, benefits (medical, dental and vision insurance), an excellent compensation package, paid parking, paid time off, and more! Come work as an Senior Intake Sales Closer at a growing firm with opportunities to advance and learn alongside a team of professionals within the legal industry. Apply now! The United Firm | La Liga Defensora, APC, is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.

Responsibilities

The Senior Client Intake Specialist will oversee an Intake team, ensuring operational excellence while managing a high volume of incoming client calls. This role involves screening potential client inquiries, conducting interviews, and collaborating with attorneys to facilitate the initial consultation process.