Division: Courts Tribunals and Service Delivery
Location:Parramatta, NSW, AU, 2150

Req ID: 76597

• Parramatta/Hybrid
• Ongoing and Temporary - Full-Time (35 HPW) and Part-Time opportunities available
• Clerk Grade 3/4, base salary ($84,659 - $92,701) pro rata, plus employer’s contribution to superannuation and annual leave loading

YOUR ROLE

As the Senior Client Liaison Representative (SCLR) role you will play a critical role in providing first point of contact for victims of violent crime with Victims Services. You will be responsible for delivering high level service and support by providing information, advice and referrals directly to victims and their representatives.

WHAT YOU’LL DO

The SCLR is required to act with professionalism, objectivity and integrity, which includes:

• Work within a team, taking ownership of a trauma-informed client experience and provide first contact resolution where possible.
• Respond to inbound calls, delivering a consistent client experience, while achieving key performance indicators and performance targets.
• Display calmness, composure and resilience while dealing with distressed or upset clients and their representatives.
• Work collaboratively across Victims Services and identify opportunities to improve on services, policies and procedures within the team.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/