Senior Client Partner at Teksystems Global Services LLC

Pittsburgh, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

168700.0

Posted On

04 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Account Management, Project Management, Financial Management, Risk Management, Team Leadership, Strategic Planning, Analytical Skills, Problem Solving, Communication Skills, Collaboration, Customer Focus, Action Oriented, Operational Excellence, Governance, Agile Methodologies

Industry

IT Services and IT Consulting

Description

Think of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution and operations with a customer-first mindset for bold business leaders. We deliver cloud, data and customer experience solutions. Our partnerships with leading cloud, design and business intelligence platforms fuel our expertise. We value deep relationships, dedication to serving others and inclusion. We drive positive outcomes for our people and our business, and we stay true to our commitments and act in harmony with our words. We exist to create significant opportunities for people to achieve fulfillment through career success. Ready to join us? Here’s what the opportunity supported through our TGS Talent Acquisition Team Requires: The Senior Client Partner acts as the primary liaison between strategic clients and internal teams across design, strategy, brand, technology, and delivery. This role ensures seamless execution of complex initiatives, manages day-to-day client interactions, drives engagement success, and identifies growth opportunities. The position combines deep technical program management expertise with strong client relationship and portfolio management skills, reporting to the Global Delivery Director. Performance is measured by client satisfaction, retention, financial outcomes, team utilization, and delivery assurance. ________________________________________ Essential Duties and Responsibilities Client Relationship & Account Management • Serve as the primary liaison between Executive-level clients and internal teams, managing communications and ensuring alignment with client goals. • Build and maintain strong, trust-based relationships with Executive-level client stakeholders, acting as a strategic advisor and promoting long-term engagement. • Regularly report on account/program progress, challenges, and outcomes to both clients and internal leadership. • Ensure client satisfaction by managing expectations, resolving issues, and delivering value through every engagement. • Drive and direct regular customer, project, and solution health checks with client project teams. • Support the development and execution of Account Strategy in collaboration with internal stakeholders. Measurable Outcomes • Client Satisfaction measured through Net Promoter Score and CSAT evaluation above 50. • Project Delivery will remain within +/- 5% of aligned budget. • On contract growth and recommendation generation aligned to the organizations business goals and Objectives and Key Results (OKRs). Team Leadership & Collaboration • Provide leadership for cross-organizational teams across Sales, Practice, and Delivery to ensure seamless execution of client initiatives. • Mentor and support Engagement Managers, Delivery Leads, and project teams, fostering a collaborative and high-performance culture. • Champion organizational perspectives and ideas, guiding their development and protecting their integrity through execution. • Provide feedback and input to delivery teams to ensure alignment across all client engagements. Strategic Planning & Growth • Contribute to account/program growth strategies by identifying new opportunities within existing engagements and supporting proposal development, ensuring a seamless partnership with the Sales and Solutioning teams. • Maintain deep knowledge of client industries and trends to proactively add strategic value and thought leadership. • Participate in the development of Account Growth Plans and support pricing, SOW creation, and pursuit operations. • Enable organic growth of program/portfolio by consistently providing increasing levels of value above and beyond the status quo. • Ensure alignment of all client engagements to the strategic direction of the client business and IT goals and objectives. Operational Excellence & Solution Delivery • Oversee multiple projects and workstreams, ensuring timely delivery, strategic consistency, and creative integrity. • Initiate and manage briefs, scopes, estimates, reports, and presentations with support from Engagement Managers, Delivery Leads, and/or Project Coordinators. • Drive performance metrics and quality standards across all engagements, ensuring continuous improvement. • Ensure engagement methodology and service management office project management methodology are followed from opportunity assessment to project closeout. Financial & Risk Management • Monitor financial health of accounts/programs, including budgeting, forecasting, and profitability, in collaboration with Engagement Managers, Delivery Leads, and/or Project Coordinators. • Provide regular reporting on account/program health and serve as the escalation point for financial or operational concerns. • Identify and mitigate risks early to ensure engagement stability and client confidence. • Responsible for financial and contractual engagement profitability. Governance & Reporting • Establish and maintain governance structures and controls for client engagements. • Drive the creation of client-facing dashboards and reports that highlight KPIs and engagement value. • Create and publish necessary reports (financial, resource demand, status, etc.) including historical performance, current status, and future forecasting in alignment with client OKRs. Behavioral Competencies & Skills • Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. • Action Oriented: Takes on new opportunities and tough challenges with urgency, energy, and enthusiasm. • Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. • Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. • Drives Results: Creates a climate where people are motivated to do their best to help the organization achieve its objectives. • Collaboration: Works well with cross-functional teams, fostering a collaborative environment to achieve common goals. • Superior people and personnel management skills. • Excellent oral and written communication, analysis, problem-solving, time management, and organizational skills. Required Experience & Qualifications • Bachelor’s degree in business, information technology, or a related field (or equivalent relevant experience). • Minimum of 10 years of experience in account management, portfolio management, information technology, or professional services. • Experience working in the Financial Services Industry. • Proven track record of successfully managing complex projects, portfolios, and professional services agreements. • Strong client relationship management skills with the ability to establish trust and act as a strategic advisor. • Excellent leadership and team management skills leading high-performance teams. • Strong analytical and problem-solving skills with the ability to make data-driven decisions. • Experience managing, delivering, and administrating client professional services agreements including the change management process. • IT Experience: Delivery Management, Senior Project Management, Scrum Master, Execution Management, Technology Strategy, or other IT leadership experience. Preferred Qualifications • Master’s degree in a related field. • Experience in the IT Professional Services industry. • Knowledge of CRM systems and customer engagement strategies. • Certification in project management (PMP, PRINCE2, etc.). • Experience with Agile methodologies: Scrum, Kanban, SAFe, XP. • Familiarity with outsourcing, PMI PMBOK, IAOP (Outsourcing Professional), and Agile certifications a plus. Additional Information • This position will sit onsite at a client location with regular travel. • Must be able to work collaboratively across multiple teams and disciplines. • Must demonstrate a consultative approach to proposing solutions that benefit the customer and solve their business needs, being a trusted partner and advisor. Job Type & Location This is a Permanent position based out of Pittsburgh, PA. Pay and Benefits The pay range for this position is $112500.00 - $168700.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: • Medical, Dental, and Vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life and AD&D for employee and dependents) • Short and Long-Term Disability • Health Spending Account (HSA) • Transportation Benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave Workplace Type This is a fully onsite position in Pittsburgh,PA. Application Deadline This position is anticipated to close on Jan 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Senior Client Partner acts as the primary liaison between strategic clients and internal teams, ensuring seamless execution of complex initiatives and managing day-to-day client interactions. This role drives engagement success and identifies growth opportunities while reporting to the Global Delivery Director.