Senior Client Relationship Manager - Employee Share Plans at Careers @ MUFG Pension & Market Services

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Relationship Management, Employee Share Plans, Stakeholder Management, Operational Complexity, Risk Management, Governance Requirements, Business Development, Project Management, Process Improvement, Analytical Skills, Microsoft Word, Microsoft Excel, Written Communication, Verbal Communication, Attention to Detail

Industry

Financial Services

Description

Sydney preferred | Open to Brisbane, Melbourne or Perth | Hybrid working MUFG Pension & Market Services is seeking an experienced Senior Client Relationship Manager to lead the end-to-end management of a portfolio of Employee Share Plan clients. This role is suited to a seasoned relationship manager with strong technical knowledge of employee share plans and the confidence to manage complex client portfolios, stakeholder relationships, and escalations across multiple regions. About the role Reporting into senior leadership, you will have overall responsibility for the delivery, governance, and growth of a portfolio of Employee Share Plan clients. You will oversee service administration, reconciliations, reporting, and client outcomes, while also providing leadership, guidance, and escalation support to a team of Client Relationship Managers. You will act as a trusted adviser to clients, identifying opportunities to enhance services, strengthen relationships, and support MUFG’s broader strategic objectives. Key responsibilities Own and manage a portfolio of Employee Share Plan clients, ensuring high-quality service delivery Oversee administration of employee share plans, including reconciliations of bank accounts, trustee holdings, and employee entitlements Act as the senior escalation point for client and operational issues across NSW, VIC and QLD Build strong, trusted relationships with senior client stakeholders (including Company Secretaries) Identify opportunities to enhance services, support retention, and drive additional business Coordinate internal stakeholders to ensure timely, accurate, and compliant delivery Oversee reporting, billing, invoicing, and monitoring of debtor balances Develop and maintain operational procedures and client documentation Identify risks and ensure appropriate controls are in place in line with plan rules and regulatory requirements Stay informed on industry developments and emerging issues impacting employee share plans About you You are a confident, experienced relationship manager who brings both technical expertise and strong stakeholder management skills. You are comfortable operating with autonomy, managing complexity, and supporting others through guidance and mentoring. You will bring: Minimum 5 years’ experience in financial services, ideally within employee share plans or securities services Strong technical knowledge of employee share plans and related administration Proven relationship management and client-facing experience with senior stakeholders Ability to manage operational complexity, risk, and governance requirements Business development mindset with the ability to identify and influence opportunities Strong project management, process improvement, and analytical skills Advanced Microsoft Word and Excel capability Excellent written and verbal communication skills Ability to work in a fast-paced environment while maintaining accuracy and attention to detail Relevant tertiary qualification in business, finance or accounting (preferred) What’s it like to work here? At MUFG Pension & Market Services, we offer a supportive and inclusive workplace where flexibility, wellbeing, and professional growth are genuinely valued. You’ll be part of a collaborative, high-performing team with opportunities to build deep expertise and progress your career. Our benefits include: Hybrid working model Salary sacrificing via superannuation Paid parental leave Health insurance and employee discounts Volunteer and wellbeing leave If you’re an experienced Client Relationship Manager with strong employee share plan expertise and are looking for a senior, impactful role, we’d love to hear from you. MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Responsibilities

You will manage a portfolio of Employee Share Plan clients, ensuring high-quality service delivery and overseeing various administrative tasks. Additionally, you will act as a trusted adviser to clients and identify opportunities for service enhancement.