At Matrix, we are revolutionising the way employers, suppliers, and talent connect across the employment landscape. Our mission is simple; we connect people to work. We’ve been driving innovation in the talent ecosystem for years, and now, with our unique three-sided marketplace strategy, we’re disrupting the traditional recruitment process in ways that no one else is.
Our benefits
We are currently working in a hybrid fashion with the ability to work from home, however for a minimum of three days a week, you will be required at our Basingstoke, Milton Keynes Office or on client visits.
· Standard Pension – 3% Employers, 5% Employee
· 25 days annual leave (plus Bank Holidays)
· Birthday day off
· 2 Volunteer days a year (to volunteer in the local community)
· Employee Health Benefits (Westfield Health)
· Online discounts platform for major retailers (Westfield Rewards)
· Electric Vehicle Salary Sacrifice Scheme (Octopus EV) and Cycle 2 Work Scheme
Salary range: £50-62K depending on experience.

Experience:

• Client Relationships: 2 years (required)
• in MPS/neutral vendor : 2 years (required

ABOUT THE ROLE

As a Senior Client Relationship Manager, you will play a pivotal role in fostering strong, strategic relationships with our clients. You will be the trusted advisor, ensuring that our partners maximize the commercial benefits of our service while driving long-term contract success. Through proactive client engagement, data-driven insights, and innovative problem-solving, you will champion our mission to enhance workforce solutions and create lasting impact.

DUTIES AND RESPONSIBILITIES

Client Relationship Excellence
· Leading and being responsible for critical complex challenges with clients
· Leading the way by role modelling Matrix values
· Responsible to challenge status quo
· Responsible to step up to cover the Business Director holidays
· Responsible for key projects, lead for BAU solutions for all department, playing a critical role in cross functional end to end business delivery.
· Responsible for the monthly commentary for internal revenue reporting. Leading on revenue projects bimonthly reports to Business Director.
· Facilitate statutory/efficiencies changes linked to the client, cascade to Client Relationship Manager team
· Key point of contact for your clients - Serve as the primary strategic partner, building long-term, trust-based relationships at all levels.
· Accountable for all clients meeting delivering contractual commitments.
· Proactively identify and address client needs.
· Accountable for pre–Quarterly Business Review (QBR) meetings with the operations teams to ensure clear picture of client SLA/KPI’s have been delivered and agreeing key next steps on any short falls prior to client meeting.
· Organise, facilitate and deliver QBRs, on-site meetings, and regular communication to maintain strong client engagement.
· Drive continuous improvement initiatives, ensuring our service evolves to meet client expectations.
Revenue & Growth Optimisation
· Manage revenue and profitability of client accounts, ensuring sustainable growth and commercial success.
· Identify new business opportunities, including expansion into additional service categories and cross-selling of Matrix solutions.
· Partner with client stakeholders to uncover cost-saving and revenue-generating strategies.
· Optimise contract longevity, securing renewals and extensions through outstanding service delivery.
Insight-Driven Account Management
· Leverage data analytics to provide clients with actionable insights and value-added recommendations.
· Responsible to prepare and present comprehensive business reviews, budgets, and forecasts.
· Influence client decision-making through clear, compelling storytelling backed by data.
· Working closely with the Growth and Product teams, ensure all additional client services beyond contractual scope are appropriately valued and charged.
· Support the Project Management Team in onboarding new clients and transitioning them to business-as-usual operations.
· Accountable for client onboarding
Strategic Contract Management & Retention
· Develop and implement client-specific retention strategies, ensuring long-term partnerships.
· Collaborate with the Growth Team on new bids, renewals, and pricing strategies.
· Partner with contract managers and procurement teams to ensure timely contract agreements and renewals.
What you bring
· Passionate about Customer Relationships – You excel in building trust, rapport, and long-lasting partnerships.
· Exceptional Communication & Influencing Skills – You can effectively engage stakeholders at all levels.
· Data-Driven Mindset – Strong analytical skills and proficiency in Excel to extract insights and tell compelling client stories.
· Commercial Acumen – Deep understanding of revenue generation, cost optimization, and strategic account management.
· Resilient & Adaptable – Thrives in a fast-paced environment, balancing multiple priorities.
· Expert Negotiator – Able to navigate complex discussions and drive win-win outcomes.
· Market Awareness – Knowledge of the temporary/agency workforce landscape and evolving industry regulations.
At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help - Matrixhrhelp@teammatrix.com
Job Types: Full-time, Permanent
Pay: £50,000.00-£62,000.00 per year

Benefits:

• Additional leave
• Free parking
• On-site parking

Experience:

• Client Relationships: 2 years (required)
• in MPS/neutral vendor : 2 years (required)

Work Location: Hybrid remote in Milton Keynes MK5 8HJ
Reference ID: SeniorCR