SKILLS AND EXPERIENCE THAT WILL LEAD TO SUCCESS

The ideal Senior Client Service Advisor will have:

• Relevant broking experience
• Comply, on an ongoing basis, with the minimum competency requirements laid down by the Central Bank, including but not limited to:
• To be CIP qualified (minimum) Progress to ACII (desirable)

• Meet the Central Bank Fitness & Probity standardsProvide evidence of compliance with maintaining CPD hours (min 2 year)

• • Have a desire to improve knowledge across a range of General insurance products
• Ability to communicate effectively with clients, insurers and colleagues
• Excellent organizational and administrative skills with ability to work to strict deadlines
• Great teammate with the ability to work independently
• Ability to prioritize workload and deliver on objectives
• Show a strong dedication to understanding customer needs and attention to detail
• Proficient in Microsoft platforms i.e. Word, Excel and PowerPoint.

• Leading a portfolio of varied global inward businesses within a busy and pro-active broking environment
• Handling clients’ renewals from start to finish, assisting with mid-term alterations, dealing with general day to day client and carrier queries and administrative duties pertaining to same
• Providing support to our designated claims team in the handling of insurance claims
• Providing assistance as required to colleagues across a range of general lines products
• Reviewing policy wording
• Building strong relationships with clients, underwriters and network colleagues through the delivery of a market leading service
• Securing and retaining clients by providing an excellent service
• Assisting the Global team and other Aon colleagues to continually deliver an excellent service
• Participation in sales initiatives to target new clients
• Expanding and sharing knowledge and capabilities
• Maintaining the utmost standards of compliance and adherence to broking best-practice
• Aligning with all management audit requirements
• Other duties that may arise as the business requires