Senior Client Service Associate (Lead Teller - 40 hours) - Westchase / Hous at Zions Bancorporation

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service, Cash Handling, Leadership, Problem Solving, Customer Service, Attention to Detail, Sales Goals, Cross-Selling, Banking Products, Financial Transactions, Time Management, Operational Goals, Team Collaboration, Coaching, Mentoring, Vault Operations

Industry

Banking

Description

At Amegy Bank, people and culture are at the heart of everything we do. “Everyone counts” isn’t just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank—Here, you grow. We are seeking a seasoned and service-driven professional to join our team as a Senior Client Service Associate (Lead Teller) at our Westchase City Banking Center in Houston, TX. In this role, you will lead daily teller operations, set the standard for outstanding client service, and collaborate with branch/banking center leadership to achieve operational and sales goals. This position offers exciting opportunities for growth within the banking industry and plays a key role in creating exceptional customer experiences. If you’re passionate about making a difference in your community, collaborating with a supportive team, and helping others reach their financial goals, we’d love to hear from you! Key Responsibilities: Manage daily vault operations, including opening and closing the vault, controlling vault cash, and distributing cash to Client Service Associates. Maintain appropriate cash levels, place currency orders as needed, and validate all cash shipments received by the branch/banking center. Perform daily transaction reconciliations, review Client Service Associate performance, and generate required reports. Observe daily work assignments to ensure Client Service Associates comply with established bank policies and procedures. Assist with coaching and mentoring Client Service Associates, while overseeing scheduling, workflow coordination, and daily operations. Partner with the Branch Service Manager and/or Branch Manager to ensure efficient daily branch/banking center operations. Provide outstanding customer service by uncovering clients’ needs and connecting them with appropriate products and services. Proactively identify client needs and generate cross-selling opportunities for bank products and services. Resolve client concerns through direct action or by referring clients to appropriate branch/banking center or bank resources. Adhere to all bank security policies while safeguarding the confidentiality of bank records and client information. Meet daily with the Branch Service Manager and/or Branch Manager to review progress toward individual and branch/banking center performance goals. Perform additional responsibilities as assigned to support branch/banking center operations and client service. Required Qualifications: High school diploma or equivalent required. Minimum of 2 years of experience in retail banking, teller and vault operations, and cash handling. Prior leadership or supervisory experience in a banking or financial environment is preferred. Proficient in cash handling, balancing procedures, and the use of banking software systems and equipment. Strong attention to detail and accuracy in handling financial transactions. Exceptional customer service skills with the ability to communicate clearly and effectively. Effective leadership abilities with strong problem-solving skills. Knowledge of banking products and services is preferred. Experience meeting or exceeding sales goals and referral targets is preferred. Proficient in cross-selling banking products tailored to clients’ specific financial needs. Consistent, reliable attendance and exceptional time management skills. Ability to work efficiently in a fast-paced environment while consistently maintaining professionalism. Work Schedule: Monday–Friday, 9:00 AM – 5:00 PM Saturday, 9:00 AM – 1:00 PM This is a full-time position: 40 hours per week. Must be able to work a flexible schedule within the hours listed above. Employee Benefits: At Amegy Bank, we are committed to creating value for our customers, communities, employees, and shareholders. As a valued team member, you play an essential role in our success. Our comprehensive benefits are designed to protect your health and well-being, and that of your family, while supporting your professional growth. Medical, Dental, and Vision Insurance – starting your first day! Mental Health Support, including coaching and therapy sessions. Life and Disability Insurance, Paid Parental Leave and Adoption Assistance. Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and Dependent Care Accounts. 401(k) Plan with Company Match and Profit Sharing. Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays. Tuition Reimbursement for eligible employees. Employee Ambassador preferred banking products. Competitive compensation aligned with experience. Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 and NASDAQ Financial 100 indices.

Responsibilities

The Senior Client Service Associate will manage daily teller operations, ensuring outstanding client service and collaboration with branch leadership to meet operational and sales goals. This role includes coaching Client Service Associates and identifying client needs for cross-selling opportunities.