Start Date
Immediate
Expiry Date
04 Feb, 25
Salary
97027.0
Posted On
31 Jan, 25
Experience
0 year(s) or above
Remote Job
No
Telecommute
No
Sponsor Visa
No
Skills
Teamwork, Continuous Improvement, Travel, Addition, Customer Service
Industry
Human Resources/HR
ABOUT US
Housing Services is an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.
Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry and individuals, we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.
ESSENTIAL REQUIREMENTS
In addition to meeting the essential requirements, the successful candidate will have the following:
The Senior Client Service Officer plays a crucial role in providing expert advice and developing strategic partnership to support clients with complex housing and support needs. Based in the Southern NSW district, you’ll work across a range of programs, policies, and systems to achieve improved client outcomes.
WHAT WE’RE LOOKING FOR
We’re seeking for individuals that are committed to driving positive change, help clients with complex needs to thrive in a stable and supportive environment. You will also demonstrate:
For further information please
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
YOUR ROLE
The role can be based in either Batemans Bay or Bega. You will be working across a range of programs, policies and systems to maximise efficiency and service delivery outcomes across the district.
Working collaboratively with Team Leaders, Housing Managers, internal and external service providers, you will participate in the development and implementation of innovative strategies to delivery improved client outcomes and contribute to continual improvement in achieving key performance indicators for the Southern NSW District.
As a Senior Client Service Officer Private Rental Specialist you will assist clients with complex support and housing needs, providing specialised advice and making referrals to appropriate support services. You may work with people escaping family or domestic violence who are homeless or at risk of homelessness in collaboration with a Specialist Homelessness Service so clients can secure private rental accommodation and do not have to return to the violent situation through the Start Safely Program.
A Senior Client Service Officer is also responsible for providing on the job training, mentoring and guidance to Client Service staff to ensure all client’s needs are understood and appropriate services are delivered.
WHAT YOU’LL DO
THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.
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