ABOUT US

The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone’s right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive and resilient communities by providing services that are effective and responsive to community needs.

THE WELCOME EXPERIENCE

Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience
The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

YOUR ROLE

As a Senior Client Service Officer (Specialist), you’ll play a hands-on role supporting individuals with complex support and housing needs. You’ll help improve access to essential services and contribute to more sustainable housing outcomes.
This is a meaningful opportunity to contribute to real change, supporting people facing disadvantage and working as part of a team that values inclusion, respect and integrity.

WHAT YOU’LL DO

• Provide tailored advice and referrals to assist clients with complex support and housing needs in accessing appropriate support services.
• Work collaboratively with Client Service Officers, internal specialists and external service providers to develop innovative strategies to deliver improved client outcomes and overcome barriers to access.
• Coordinate and monitor case management plans in consultation with relevant professional specialists, agencies and service providers.
• Build and sustain local partnerships with local service providers to support community wellbeing.
• Identify training and development needs for client service teams and provide on the job training, mentoring and guidance to client service staff to ensure client’s needs are understood and appropriately met

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/