Senior Client Services Manager at Home Group

Batley, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

30804.0

Posted On

09 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Safeguarding, Health and Safety, Risk Assessment, Budget Management, Stakeholder Engagement, Technology Use, People Management, Advocacy, Independent Living Skills, Team Motivation, Performance Measurement, Contract Management, Flexibility, Communication

Industry

Non-profit Organizations

Description

Senior Client Services Manager Salary £28,174 to £30,804 per annum plus cash Health Plan and on-call shift payment of £14.30 per session Permanent, Full Time (37.5 hpw) Batley, West Yorkshire We can’t offer a CoS for this role Home, a place where you belong You will join a welcoming and supportive group of colleagues dedicated to fostering a positive environment. Providing purposeful leadership at our Young Peoples Service in Batley, you will motivate and support the team to help young people develop independent living skills as they transition from our service into their local community. What you’ll do Lead, coach, and inspire your team to deliver person-centred services, measured through KPIs, surveys, and performance outcomes. Act as Safeguarding Lead, ensuring customer safety, wellbeing, and compliance with safeguarding standards. Oversee health and safety checks, risk assessments, and accurate service records. Manage contracts, budgets, and KPIs while building strong relationships with stakeholders and commissioners. Balance operational delivery with flexibility, managing your diary, adapting hours to customer needs, and providing paid on-call cover. Use technology confidently for planning, training, record-keeping, and team collaboration. Why join us This is more than a job; it’s your chance to make a real difference and grow as a leader in a workplace that truly care. Be part of one of the Uk’s top 10 Great Places to Work! You have Strong people skills to motivate, support growth, and challenge behaviours that don’t align with organisational values. A deep understanding of customer circumstances and a passion for advocacy. Experience of managing supported or care environments; experience in housing management is desirable Experience in people management, including managing multiple services and/or managers. Stronger together We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! The practical bits A vehicle insured for business use (mileage reimbursed). You’ll need an Enhanced DBS check done and we pay for that. What’s in it for you? 34 days leave, pro-rated (including bank holidays and a “me day”) Paid time off for volunteering Matching Pension contributions (up to 7%25, with life assurance of 3x Basic Salary) Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies Career path with development and an excellent training package Excellent benefits and rewards including supermarket discounts and travel expenses Find out more Click APPLY NOW to see our Senior Client Services Manager job description, find out about us, for help to apply and for all our benefits. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.

Responsibilities

Lead and inspire a team to deliver person-centred services while ensuring compliance with safeguarding standards. Manage contracts, budgets, and KPIs while building strong relationships with stakeholders.