Senior Client Services Project Manager, CX at NICE

, , United States -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Service, Problem Solving, SharePoint, MS Office Suite, MS Project, Communication, Interpersonal Skills, Multi-tasking, Technical Interpretation, Stakeholder Management, Documentation, AI Product Delivery, Go-to-market Activities, Risk Management, Training Documentation

Industry

Software Development

Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Primary Purpose The Senior Project Manager (AI Product) serves as a liaison between product management and business stakeholders for product processes, such as Go-to-market activities, roadmap coordination, and Product Enhancements. The Sr. Project Manager interacts with product managers, support teams, marketing, release management, operations, and leaders across the business. Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring. Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks. Create and manage project plans, timelines, risks, and status communication methods. Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc. Work as a primary point of contact for business stakeholders, product owners, and the larger project team. Have the ability to multi-task multiple projects at a particular time Communicate in an effective and professional way with stakeholders and customers in and outside of inContact. Provide guidance and collaboration to, and with, Product teams who are preparing for new product introduction, new product pricing, end of life strategy and migration. Identify process needs in support of an effective product rollout experience. Assist in updates and delivery to business. Assist in business stakeholder management to ensure launch requirements are being met Follow the company Code of Ethics and inContact policies and procedures at all times. Education Requirements Bachelor’s degree in Business Management, IT, or related field or equivalent work experience required Experience Requirement Experience with Gen AI project delivery 5-6 years’ experience in project management Excellent customer service and people skills Excellent problem-solving skills Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools Ability to meet deadlines Effective communicator with superior interpersonal skills Ability to manage multiple projects at a time Ability to work with and to interpret technical information to non-technical individuals This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Responsibilities

The Senior Project Manager serves as a liaison between product management and business stakeholders, managing AI product-related projects and coordinating various activities. They are responsible for defining project scope, requirements, timelines, and risks while ensuring effective communication with stakeholders.