Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.
Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom and British Airways.
Our services support the whole organisation with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, as well as access to a global network of accredited mental health practitioners.
Our internal standards are as high as those of our clients. We’re an ambitious VC backed software business on the exhilarating 10-100M phase of our growth journey. It’s hard and rewarding work and we’re determined to be our very best case study along the way.

Unmind believe high performance will hinge on the powerful harmony between our relentless drive for results and creating an environment that elevates our people’s wellbeing. This wouldn’t be possible without a dedication to our core values:

• Be Human
• Grow Your Mind
• Innovate at Speed
• Inspire & Impact

To learn more about our values, what to expect when applying, interviewing, and working at Unmind, and to find answers to common questions, visit our FAQ page here.

SKILLS AND EXPERIENCE

We encourage you to remove education from your CV upon application as qualifications are not a driving factor in our decision-making making and we are committed to tackling educational inequality. We firmly believe that no one is the finished article and that there should be learning in every role you do. However, some experience in the following is important for this position:

• Minimum 5+ years of experience, including at least 2+ years in a CSM role, preferably with experience working with a range of companies—from enterprises to SMBs—for expansion and renewal management.
• Demonstrable experience in understanding and contributing to commercial numbers, highlighting a proven ability to impact growth and retention metrics positively.
• Aptitude for renewal management and operational efficiency
• Proficient in understanding the customer strategies and initiatives and how that can translate into actionable strategies for Unmind
• Deep commitment to promoting mental and physical well-being both within the team and for our customers.
• Strong cross-cultural communication and interpersonal skills.
• Experience collaborating with internal stakeholders across various time zones.

We encourage you to remove education from your CV upon application as qualifications are not a driving factor in our decision-making making and we are committed to tackling educational inequality. We firmly believe that no one is the finished article and that there should be learning in every role you do. However, some experience in the following is important for this position:

• Minimum 5+ years of experience, including at least 2+ years in a CSM role, preferably with experience working with a range of companies—from enterprises to SMBs—for expansion and renewal management.
• Demonstrable experience in understanding and contributing to commercial numbers, highlighting a proven ability to impact growth and retention metrics positively.
• Aptitude for renewal management and operational efficiency
• Proficient in understanding the customer strategies and initiatives and how that can translate into actionable strategies for Unmind
• Deep commitment to promoting mental and physical well-being both within the team and for our customers.
• Strong cross-cultural communication and interpersonal skills.
• Experience collaborating with internal stakeholders across various time zones