Senior Client Success Manager at DXC Technology

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

0.0

Posted On

08 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

P&L Ownership, Account Strategies, Pipeline Discipline, Forecasting Accuracy, Client Partnership, Digital Transformation, Data Modernisation, Enterprise Applications, Digital Engineering, AI, Consulting, Stakeholder Engagement, Commercial Acumen, Sales Discipline, Relationship Building, Growth Strategy

Industry

IT Services and IT Consulting

Description

Job Description: DXC is a global leader in mission‑critical IT services and digital transformation. We work with organisations across healthcare, life sciences, government, financial services, and more—helping them modernise technology, unlock data, and build secure, sustainable digital futures. Joining DXC means becoming part of a diverse, supportive, and purpose-driven community. We are committed to creating an inclusive workplace where people of all genders and backgrounds can thrive, grow their careers, and shape high-impact programmes that genuinely improve lives. If you're motivated by meaningful change, collaborative leadership, and building trusted partnerships, this exciting role offers the platform and support to excel. We are seeking a collaborative, purpose-driven Account Director / Customer Success Manager to lead the growth of our Consulting & Engineering Services (CES) business across NHS England, NHS Trusts, and the UK Life Sciences and Pharmaceutical sectors. This strategic position combines account leadership, client partnership, and market development. You will guide a $30M+ portfolio, support NHS digital and operational priorities, and play a central role in DXC’s expansion into Life Sciences and Pharma. Key Responsibilities P&L Ownership and Strategic Leadership Lead and grow a Healthcare & Life Sciences portfolio with responsibility for $30M+ revenue Develop account strategies aligned with NHS and Life Sciences priorities Drive sustainable revenue through consulting-led engagements and new opportunities Maintain strong pipeline discipline and forecasting accuracy Act as the senior commercial partner for CES across your accounts NHS England & NHS Trust Partnership Build trusted relationships with NHS England, ICS, and Trust digital leaders Align CES services to digital transformation, data, platform modernisation, and patient outcome priorities Originate consulting engagements that spark larger transformation programmes Expand CES presence across enterprise applications, digital engineering, and data platforms Life Sciences & Pharmaceutical Market Growth Lead new client acquisition across UK Life Sciences & Pharma Shape the CES market entry strategy and build senior relationships Identify opportunities across enterprise platforms, digital engineering, AI, data, and consulting Establish consulting-led entry points that grow into long-term partnerships Consulting-Led Opportunity Shaping Lead discovery sessions to understand clinical, business, and technology challenges Shape consulting engagements and transformation programmes Represent CES capabilities across multiple solution areas Partner closely with internal consulting, architecture, delivery, and partner teams Client Partnership & Stakeholder Engagement Build trusted advisor relationships with senior stakeholders Understand client operating models, regulatory environments, and transformation priorities Act as the primary commercial liaison ensuring alignment between client needs and delivery Pipeline, Governance & Sales Excellence Maintain a healthy, well-qualified pipeline Lead deal strategy and value positioning Ensure alignment with DXC governance and commercial standards Required Experience & Qualifications We encourage applicants to apply even if they meet most, not all, of the criteria. Experience in IT Services, Consulting, Digital Transformation, or account leadership Experience with NHS England, NHS Trusts, or UK healthcare ecosystem (preferred) Interest or experience in Life Sciences & Pharma Proven ability to originate and grow business Familiarity with enterprise platforms, digital engineering, data, or consulting services Strong commercial acumen and structured sales discipline Personal Attributes We value a range of leadership styles. Successful candidates may bring: Curiosity and a consultative mindset Motivation to contribute to meaningful healthcare outcomes Collaborative, relationship-first approach Entrepreneurial mindset for greenfield market development Confidence with senior stakeholders Accountability, resilience, and a growth mindset Why This Role Matters This role sits at the heart of DXC’s Healthcare & Life Sciences growth strategy. You will influence national healthcare transformation, shape new market entry, and develop strategic client partnerships that create long-term value. We offer clear progression pathways to senior account leadership, portfolio leadership, and broader commercial roles—supported by a culture that champions inclusion, balance, and continuous development. This is a place where your ideas matter and your career can thrive. If you’re ready for your next step, we’d love to hear from you. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.

Responsibilities

The role involves leading and growing a Healthcare & Life Sciences portfolio exceeding $30M in revenue by developing account strategies aligned with NHS and Life Sciences priorities. Key duties include originating consulting engagements, driving sustainable revenue through consulting-led work, and leading new client acquisition in the UK Life Sciences and Pharmaceutical sectors.