Senior Client Success Manager (Strategic Accounts) at PulseRise Technologies

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Account Management, Client Success, Enterprise Consulting, SQL, Excel, BI Tools, Cross-functional Leadership, Process Scaling, Stakeholder Management, Data Analysis, Documentation, Crisis Management

Industry

Information Services

Description

Dear applicants, please keep in mind that applications without provided salary expectations and active LN profile will not be considered. Hope for your understanding. HYBRID ROLE IN NYC We are looking for a Senior Client Success Manager to turn client relationships into a true strategic advantage. This role goes beyond retention — you will transform frontline insights into product intelligence, scalable processes, and expansion opportunities. You will inherit 5–7 high-value enterprise accounts with strong potential and operational complexity. Your mandate is to move the organization from reactive firefighting to proactive partnership while building systems that scale without losing personal connection. This is a high-ownership role for someone analytical, structured, and comfortable navigating difficult conversations with executive stakeholders. Details Location: NYC (Hybrid) Work Model: Hybrid Employment Type: Full-time Industry: Financial Technology Start Date: ASAP Key Responsibilities Own 5–7 strategic enterprise accounts as primary relationship manager Build trusted partnerships through transparency during both successes and crises Identify patterns across accounts and translate insights into product roadmap input Lead monthly performance reviews that diagnose root causes and propose data-backed solutions Coordinate audits and compliance-related processes with zero missed deadlines Surface expansion opportunities before clients formally request them Convert client-specific wins into scalable playbooks Collaborate cross-functionally with Product, Operations, Compliance, and Sales to drive systemic improvements Document best practices and elevate overall team performance Requirements 4+ years of experience in high-touch B2B client success, strategic account management, or enterprise consulting Experience managing a focused portfolio of strategic accounts (5–15) rather than large transactional books Proven ability to manage complex client relationships during escalations and crises Strong analytical skills; experience using SQL, Excel, or BI tools (Mode, Looker, Tableau) Demonstrated cross-functional influence without direct authority Track record of building scalable client management processes Strong written communication and documentation skills Nice to Have Background in consulting or high analytical rigor environments Experience in operations-heavy, metrics-driven organizations Experience in fintech or regulated industries Demonstrated ability to turn strategy into execution Interview Process Recruiter Screen Hiring Manager Screen Case Study / Panel Onsite Interviews Culture / CEO Interview Offer

Responsibilities

Manage 5-7 high-value enterprise accounts to transform client relationships into strategic partnerships. Translate frontline insights into product intelligence and scalable playbooks while collaborating cross-functionally to drive systemic improvements.