Senior Client Success Manager

at  StructureFlow

We’re building the world’s first visual modelling solution for corporate structures and transactions. Our mission is to transform the way that professionals work with complex information. Taking what’s traditionally found in impenetrable, text-based legal documents, StructureFlow enables users to dynamically collate, visualise and model information holistically, enabling professionals to cut through complexity through the power of visual working.
StructureFlow has just secured Series A funding. We are growing fast and are at an exciting stage of scaling up. We have great traction today, working with over 50 highly engaged international law firms including 3/5 of the UK Magic Circle and a sizable segment of the US AMLAW 200.
As a motivated and tech-savvy Senior Client Success Manager, you will own the full client relationship lifecycle - from onboarding and implementation to ongoing support, training, and retention, for our larger clients. You will become a trusted advisor and develop a deep understanding of each client’s goals and challenges to ensure they maximise the value they get from StructureFlow.
StructureFlow has a dynamic, remote-first culture. We will provide all equipment for working from home, and our office in Central London offers a working space to use if you need or want it.

REQUIREMENTS

As a Senior Customer Success Manager, you will be the strategic lead in helping our largest law firms and other clients adopt and expand their use of our SaaS solutions. You will leverage your deep understanding of legal tech, client needs, and change management to build trust, deliver results, and drive user engagement. You’ll work closely with the Account Executives in your region, collaborating to expand our market footprint while ensuring exceptional client relationships. Your leadership and client focus will be essential to our growth and customer retention.

Please refer the Job description for details