ABOUT US:

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

• Lead seamless onboarding experiences and ensure new clients are positioned for long-term success from day one.
• Act as the primary contact for a portfolio of clients, cultivating strong, strategic relationships grounded in trust and results.
• Deliver regular performance analysis and reporting, highlighting return on investment and value delivered.
• Identify and pursue opportunities to grow accounts through upsell, renewal, and strategic expansion conversations.
• Work closely with the Sales team to define account strategies, contribute to commercial planning, and support deal execution.
• Anticipate client needs and proactively address potential risks to satisfaction or retention.
• Gather and share client insights internally to influence product roadmap, proposition design, and delivery models.
• Help evolve our client success methodology, contributing to the creation of scalable, high-impact processes.
• Stay up to date with trends in digital advertising, martech, and client success best practices to ensure we stay ahead of the curve