Senior Client Success Strategist at Audacy, Inc.

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

75000.0

Posted On

21 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Media Strategy, Digital Advertising, Communication, Project Management, Problem Solving, Public Speaking, Team Collaboration, Campaign Management, KPI Alignment, Presentation Skills, Feedback Relay, Troubleshooting, Forecasting, Client Advocacy, Strategic Thinking

Industry

Broadcast Media Production and Distribution

Description

Overview Job Title: Sr. Client Success Strategist Department: Sales Reporting To: Senior Client Success Strategist Employment Type: Full-Time Pay Transparency: $60,000.00/Yr. - $75,000.00/Yr. Location(s): Chicago, I.L. Work Arrangement: On-Site The anticipated starting salary range for Chicago, I.L. based individuals expressing interest in this position is $60,000.00/Yr. - $75,000.00/Yr. Salary to be determined by the education, experience, knowledge, skills, abilities and location of the applicant, as well as internal and external equity. Audacy offers employees who are eligible for benefits with a comprehensive benefits package which includes: a health care coordinator, medical, dental, vision, mental health, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, flex-time away/vacation days, personal, parental, volunteer), 401(k) retirement plan, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance. Overview: Audacy is looking for a Sr. Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Sr. Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media as well as live event integrations. In addition to working with an assigned team of Account Executives, the Sr. Client Success Strategist may also be responsible for managing up to 5 named accounts each quarter with expectation of maintaining and growing business strategically as well as assisting with key initiatives identified by members of the local leadership team. The ideal candidate will possess exceptional client-facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large-scale campaigns from start to finish while acting as a representative of Audacy. You will have a knack for communicating efficiently and effectively under pressure to our clients and internal teams, while ensuring the expectations of both are met. Responsibilities What You'll Do: Proactively and intuitively recommend strategies that align with client defined KPI’s within Audacy guidelines. Create media plans/presentations and help shepherd deals from pre-sale to close Lead conversations with internal creative and execution teams to client expectations and deadlines are met. Provide best-in-class “white glove” client service to advertisers through great communication and properly setting expectations Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly Digest and articulately relay feedback and expectations to client and internal teams. Proactively troubleshoot internal and external campaign concerns and work directly with Vice President of Strategy to seek out solutions that cater to both the client expectations as well as Audacy’s best practices. Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams Partner closely with Project Manager on internal operations to gain internal approvals and develop timelines Partner closely with Project Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports Qualifications More About You: Required & Preferred: Minimum 2 years in an entry level client facing support position at media company, or 4 years of comparable experience preferably in media strategy and or digital agency in a client facing capacity. In depth understanding of digital advertising strategy and measurement Strategic thinker and solution-oriented with proactive attitude Public speaking skills and ability to lead a room Proven ability to lead projects and work efficiently with internal resources Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure Exceptional communication and writing skills Proficient in Google Office Suite Hybrid work environment and ability to travel as needed Valid driver’s license and transportation preferred but not mandatory Important Notes: Please be aware that Audacy will never ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will only come from email addresses ending in @audacy.com. If you receive any suspicious requests or communications, please verify their authenticity before responding. About Us Audacy is a scaled, leading multi-platform audio content and entertainment company differentiated by its exclusive, premium audio content. Audacy operates one of the country’s two scaled radio broadcasting groups with leading positions across the country’s largest markets, as well as one of the country’s largest podcast networks and the Audacy direct-to-consumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more at www.audacyinc.com, Facebook, X, LinkedIn and Instagram. EEO Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.

Responsibilities

The Sr. Client Success Strategist is responsible for developing new business and overseeing execution post-sale, ensuring campaign expectations and contractual obligations are met. This role serves as the main client point of contact for executing advertising campaigns and managing internal resources.