You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

RESPONSIBILITIES

Requisition ID R-10359508 Date posted 07/14/2025 End Date 08/08/2025 City Coral Springs State/Region Florida Country United States Additional Locations Liberty Lake, Washington Location Type Onsite

WHAT YOU WILL DO:

• Handle escalations from business partners and Bank of America or Fiserv Leadership professionally, displaying tact and diplomacy.
• Manage repricing activities while ensuring the accuracy of account information.
• Conduct follow-up activities to guarantee client satisfaction and effective collaboration with internal and external partners.
• Adhere to Quality Control processes to ensure accurate resolution and mitigate financial and reputational risks.
• Act as a subject matter expert in support of special projects and meetings.
• Serve as the voice of the customer, championing operational and business needs by recognizing process failures and suggesting improvements.