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Senior Client Support Specialist at SMA Support Services

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

42999.0

Posted On

02 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Multitasking, Reporting, Appointment Setting, Team Leadership, Coaching, BPO Operations

Industry

Outsourcing/Offshoring

Description

Qualifications A minimum of five (5) years of experience in a BPO setup 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS Excellent English communication and multitasking skills Preferably with a background in Customer Service Knowledge/skills/experience with pulling and presenting reports Appointment setting experience is a plus Willing to work graveyard and can start training immediately Has an existing home office setup with a conducive work environment Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor A stable internet connection with at least 25 Mbps upload and download Back-up power and internet is required Offer Work-from-home setup Long-term/full-time position Competitive pay is at 37,999 gross 5,000 Client Deployment Allowance Pay begins on day 1 of training Benefits, such as: Enjoy benefits valued at 324,000 pesos annually HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year. Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account! Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time. Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually Perfect Attendance KPI Superstars Shoutout Incentive Referral Incentive QA Rockstar C3 Champions Client Obs Incentive Quarterly In-person Team-Buildings Annual Company Outing - A yearly team adventure to unwind and celebrate together Career Advancement Opportunities

Responsibilities

The Senior Client Support Specialist will handle client support tasks, pull and present reports, and potentially assist in team leadership or coaching duties. The role requires maintaining high performance standards and contributing to team goals in a BPO environment.