Senior Client Training Manager - 16 MONTH term at Benevity

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Training, Enablement Strategy, Instructional Design, Content Development, Learning Management Systems, Adult Learning Theory, Design Thinking, User Experience, Generative AI, eLearning, Microlearning, Video Production, Performance Support, Visual Design, Communication Skills, Analytical Skills

Industry

Software Development

Description

Meet Benevity Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more! High-Level Overview The Senior Client Training Manager is a strategic and innovative role responsible for designing and leading a modern, integrated enablement strategy to dramatically improve our client experience and education quality. This role drives the agile content development process, focused on creating high-impact content and strategically using technology to deliver it in a personalized manner. They ensure Benevity's clients are educated, engaged, and equipped to maximize the impact of our industry-leading corporate social responsibility software solutions. This position requires a proven track record in both strategic enablement design and hands-on, high-quality content development. What you'll do Strategic leadership and instructional design ecosystem Lead a personalized, modern client enablement strategy rooted in design thinking principles, ensuring high-impact learning experiences across the entire client journey. Apply expert knowledge of the way people learn to determine what content is built, how it is structured, and how it is served to maximize product adoption, client utilization, and retention. Content ownership and innovation Evaluate and lead the design of the entire client education architecture, focusing on personalizing the journey and structuring content by persona and client lifecycle stage. Drive innovation in content delivery, including adaptive learning pathways and integrating generative AI for both content creation and delivery (e.g., AI-powered learning agents). Elevate all existing learning assets to ensure accuracy, relevance, and the highest quality learner experience. Identify and develop certification programs to position Benevity clients as domain experts and enhance professional credibility. Collaboration, delivery and evaluation Collaborate cross-functionally with teams to integrate client education directly into the user experience and ensure content remains current and highly relevant. Deliver training directly to clients through methods including instructor-led workshops and webinars, adjusting content and delivery style to suit diverse audiences. Evaluate the effectiveness of all education programs using performance metrics, usage data, and feedback to provide data-driven recommendations to leadership and drive continuous improvement. What you'll bring Experience 7+ years of experience in client training or enablement, specifically within a B2B SaaS environment. Proven experience leading the agile content design and delivery of large-scale client-facing education programs and instructor-led workshops and webinars. Experience in the strategic implementation and optimization of a core learning platform/LMS to support high-quality content structure, learner experience, and reporting. Core skills and expertise Strong understanding of adult learning theory and design thinking methodology. Proficiency in modern learning development tools such as Articulate, Camtasia, or similar platforms. Expertise in applying user experience (UX) principles to content design and deploying in-product guidance (e.g., Pendo) to deliver contextual, just-in-time support. Demonstrated proficiency in applying Generative AI tools to enhance both content creation efficiency and scale personalized content delivery (e.g., AI-powered learning agents). Skilled in developing content across various formats, including eLearning, microlearning, video, job aids, and performance support resources. Demonstrated visual design skills with a focus on layout, branding, accessibility, and learner engagement. Interpersonal and communication skills Exceptional communication and presentation skills, with the ability to engage and educate diverse audiences. Strong ability to collaborate effectively with cross-functional teams and influence outcomes. Strong analytical skills, with the ability to translate data into actionable insights. Highly self-directed, curious, and detail-oriented with strong prioritization skills in fast-paced environments. Highly organized and adaptable, with a proactive approach to solving problems and optimizing processes. Discover your purpose at work We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more … Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose. If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become … It’s time to join Benevity. We’re so excited to meet you. Where We Work At Benevity, we embrace a flexible hybrid approach to where we work that empowers our people in a way that supports great work, strong relationships, and personal well-being. For those located near one of our offices, while there’s no set requirement for in-office time, we do value the moments when coming together in person helps us build connection and collaboration. Whether it’s for onboarding, project work, or a chance to align and bond as a team, we trust our people to make thoughtful decisions about when showing up in person matters most. Join a company where DEIB isn’t a buzzword Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams. We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine. That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity. Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.

Responsibilities

The Senior Client Training Manager is responsible for designing and leading a client enablement strategy to enhance client education and experience. This includes content development, collaboration with cross-functional teams, and evaluating the effectiveness of education programs.