Ref#: W163305
Department: Retail
City: London
State/Province: London
Location: United Kingdom
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world’s most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
The Flagship Clienteling Specialist drives clienteling excellence within our UK flagship location by fostering a client-centric culture among team members. This role serves as the cornerstone for implementing the EMEA Clienteling strategy, ensuring exceptional client experiences that reflect our luxury brand standards. This position offers the opportunity to shape the client experience at our most prestigious UK location while playing a pivotal role in our EMEA clienteling strategy.
Essential Duties & Responsibilities

VIC CLIENT EXPERIENCE MANAGEMENT

• Supporting in cultivating and nurturing high-value client relationships within the flagship environment
• Collaborate with Regional Clienteling Manager and Elite Lifestyle Manager on strategic VIC client initiatives
• Drive flagship efforts in VIC client acquisition, retention, and development
• Support to orchestrate exceptional experiences for top-tier clients visiting the flagship and private suite

EXPERIENCE & EXPERTISE

• Minimum 3 full strategic cycles in luxury retail with demonstrated clienteling success
• Comprehensive understanding of flagship store operations and elevated standards
• Proven ability to coach and develop client advisors to exceptional performance
• Expert knowledge of luxury client service principles and relationship cultivation techniques

SKILLS & COMPETENCIES

• Outstanding interpersonal communication and relationship-building abilities
• Strong analytical skills with capacity to translate data into actionable insights
• Exceptional attention to detail and follow-through
• Ability to work collaboratively across functions while demonstrating leadership
• Passion for luxury retail and creating memorable client experiences

Please refer the Job description for details