Senior Clinical Systems Analyst Information Systems Full Time at PINE REST CHRISTIAN MENTAL HLTH SE

Grand Rapids, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

0.0

Posted On

15 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Epic Certification, Clinical Systems Analysis, Electronic Health Records, Incident Response, System Testing, Change Management, End User Support, Clinical Workflow Optimization, Troubleshooting, Mentorship, Documentation, Project Management

Industry

Mental Health Care

Description

Cost Center 921 Information Systems Scheduled Weekly Hours 40 Work Shift Shift & Status Who Are We? We at Pine Rest believe in the power of healing and that everyone in our community has the right to expert care for mental health and substance use disorders. We are much more than just the third largest non-profit behavioral health system in the country, our 220-acre main campus, and our network of clinical sites across Michigan. We are a tight-knit community of healers who witness the impact of our life-changing work each day. Each day, we are closing the gaps in access to care. We are innovating through leading-edge research, testing, programs, and treatment modalities that others replicate across the country. Our services include a state-of-the-art psychiatric urgent care center and a soon-to-be-built pediatric behavioral health center, outpatient, inpatient, partial hospitalization (day programs), assessment and testing, residential, addiction treatment and specialty services such as crisis response, employee assistance programs, forensic psychiatry and psychology, and neuromodulation. On-the-job educational programs for nurses, psychologists, advanced practice providers, psychiatrists, and chaplains are equipping the next generation of care providers. We are passionate about serving and are honored to be a part of this incredible work. What Will you Do? As a Senior Clinical Systems Analyst at Pine Rest, you’ll be responsible for facilitating the maintenance and continuous improvement of the Electronic Health Record system (Epic) and related software programs in order to maximize its effective use to meet organizational objectives. This position will oversee all activities for their specified clinical system applications such as end user support, upgrades, access, incident response, testing, documentation, design, and implementation. In addition, the Clinical Systems Analyst will uphold the organization’s compliance with regulatory guidelines. Duties are performed in accordance with Pine Rest’s policies and procedures following the organizational standards for ethical business conduct. The Senior Clinical Systems Analyst is observed as a positive role model and team member and participates in committees, meetings, in-services, and activities. This is an advanced analyst position that demonstrates mastery of their application, seeks to make improvements in their areas of expertise and in the department. The Senior Clinical Systems Analyst must demonstrate excellent customer service and have enthusiasm about the department, programs, and the Pine Rest organization. Principal Duties and Responsibilities: Responsible for application support to the functional/clinical areas and ensures reliability of application(s). Owns incident/request tickets, build tasks, project participation, Nova notes, integrated testing, etc. specific to one’s primary application (i.e., Ambulatory, Clinical Documentation, Cadence/Prelude, etc.). Responds to incidents, performs diagnosis, and executes incident resolution for application specific issues utilizing previous experience to reach resolution and contribute to knowledge sharing across teams. If required, serves as tier-2 on-call support for Epic applications in off-hours. Escalates issues when necessary to leadership and/or system technical support. Responds to customer requests in a timely, courteous and professional manner. Fulfills requests of varying complexity and urgency. Initiates documentation of system processes and knowledge to maintain system integrity and sustainability. Participates in the build and testing of functional impact for new modules, upgrades, fixes or new installations including the development and execution of testing scripts/plans when applicable. Respects change management expectations and approval process. May provide input for task lists, work efforts and testing plans for planning around project and resource estimations. Track and communicate status of project assigned tasks frequently and clearly. Discloses proactively to manager/supervisor any barriers that would prevent or delay task completion. Evaluates potential new functionality and/or application(s) relevance and productivity to clinical workflows. Responds positively and collaboratively to day-to-day interactions with system end users, peers, and leaders as it relates to incident response, service request fulfillment, and project design/management. Provides guidance, training, and problem-solving assistance to other team members within Information Systems department and across the organization. Senior Analyst Responsibilities: Provides informal mentorship to other Clinical Application team members Provides status updates on projects as assigned by Clinical Applications Manager/Supervisor. Participates in team-wide activities as needed for larger initiatives. Independently participates in projects and works closely with operations as needed to ensure success. Follows and provides input into SOPs and team metrics. Participates in team activities as needed Identifies areas of improvement within Pine Rest Information Systems and initiates process improvement to increase department efficiency and accuracy. Collaborates and works across teams as needed, especially for work with multiple contributors. Serves as an expert resource on the Clinical Applications team with wide-ranging knowledge of Clinical Application functions and deliverables. Contributes to team ticket queue and backlog maintenance.. Maintains a reliable and calm presence while providing direct guidance during outages and coordinating complex issue resolution. Exemplifies and champions high standards and best practices for build, configuration, and testing Demonstrates consistent positive interactions that display unparalleled service throughout the department and organization Maintains and upholds the established policies and procedures of the organization and department and works with the team to achieve goals. Communicates accurately and concisely, both written and verbally, while working with team members and operational leaders. Consistently displays excellent complex troubleshooting and problem-solving skills What Does This Role Require? College diploma or university degree in the field of healthcare, business, computer science, or information systems or three to five years’ work experience in a healthcare setting. Bachelor’s Degree or above preferred Current/active Epic certification with 5 years experience working as an Epic Analyst. Benefits: Medical, dental, vision & life insurance plans 403(b) retirement match contribution by Pine Rest Generous PTO for full and part time employees Tuition assistance & loan forgiveness Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc. Partnership with Davenport University provides generous discount on tuition for employees and family members. Notice: Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts. NOTICE: Successful completion of a drug screen prior to employment is also part of our background process. Evidence-Based Hiring At Pine Rest, we believe in nurturing our employees as holistic beings, understanding their unique strengths and potential to contribute to our team. Our commitment to evidence-based hiring practices ensures an equitable process and that we find the right fit for both our candidates and our organization. Why Assessments Matter As part of our comprehensive hiring process, we invite candidates to complete a series of assessments designed to provide valuable insights into their work preferences, personality traits, and cognitive abilities. These assessments are not just a crucial step in our screening process but also an opportunity for candidates to gain a deeper understanding of themselves. Our Assessments Personality Traits: 120 questions, approximately 20 minutes Career Interests: 90 questions, approximately 15 minutes Thinking Skills: 39 questions, approximately 20 minutes These assessments help us create a holistic profile of our candidates, allowing us to match their unique qualities with the right roles within our organization. This approach not only benefits us but also empowers candidates with self-knowledge that can be pivotal in their career journeys. The Benefit to You We value the time and effort you invest in completing these assessments. In return, you will receive: Personalized JOFI Job Fit Summary: Gain insights into how your strengths align with potential roles at Pine Rest. Exclusive Access to CareerNavigation.org: Use this resource to plan and navigate your career development now and in the future. Our assessments are designed to be user-friendly and can be completed on a computer, tablet, or mobile phone at your convenience. If access to technology is an issue, we invite you to visit our Human Resources department to complete the assessments. Committed to Your Success At Pine Rest, we are committed to creating a supportive and fulfilling work environment. Our evidence-based hiring practices reflect our dedication to finding and nurturing the best talent. Join us and discover how we can grow together! Apply Today Experience a hiring process that cares about you as a whole person! Apply today and take the first step towards a rewarding career with Pine Rest.

Responsibilities

Responsible for the maintenance, continuous improvement, and support of the Epic Electronic Health Record system to meet organizational objectives. This includes overseeing application upgrades, incident response, testing, and providing guidance to other team members.