COMPANY WEBSITE: WWW.ALLIANCEPHARMACEUTICALS.COM/JOIN-US/

Are you ready to be part of something extraordinary? At Alliance, we’re a dynamic, science-led consumer healthcare organisation specialising in advanced skincare solutions and vitamins, minerals & supplements (VMS). Backed by innovation and driven by purpose, we’re on an exciting journey of transformation and growth — expanding our reach, enhancing our brands, and bringing cutting-edge products to more consumers across the globe.
As we continue to evolve, we’re looking for passionate, curious, and driven individuals to join us. If you’re excited by the opportunity to shape the future of health and wellness in a fast-paced, entrepreneurial environment — this is your moment.

AS THE SENIOR CLOUD ENGINEER, YOUR JOB PURPOSE IS TO

· Be the primary delivery point of technical and security expertise and knowledge within the global Systems and Technology function.
· Deliver highly available, reliable, stable, and secure, IT systems and services to the global client base, and internal Group IT and Business systems teams.
· Proactively engage with clients and internal teams to understand their service requirements and expectations, build strong client and inter-team relationships, and manage expectations
· Ensure IT service delivery meets SLA and quality standards with a view to constantly driving service delivery improvements and high levels of service satisfaction.
· Split your time between - 60% project work, 20% systems maintenance and 20% 1st/2nd and 3rd line support

WHAT YOU’LL BE DOING

· Collaborate with the Systems and Technology function teams, business, and partners, to plan, design, develop, secure, implement and operate new, and changes to existing, infrastructure services (desktop, Azure, 3rd party SaaS services, systems, software, and components).
· Provide 1st / 2nd/3rd line infrastructure and operational support as required.
· Ensure that new infrastructure services are built, documented and delivered into business operation on time, to budget, meeting defined quality standards.
· Primary Accountabilities - Identify, create and apply service and operational performance metrics, controls, procedures, processes, tools, techniques, standards, and organisational architectures to:
Ø contribute to the design, development and application of approved, secure, enterprise and solution architectures.
Ø provide technical and architectural expertise to enable the planning, design, installation, provision, configuration, operation, implementation, testing, maintenance, and decommissioning of infrastructure services.
Ø supervise technical staff performing complex technical activities.
Ø design and deliver new, complex, IT solutions or system components.
Ø create, design and deliver service, status, and operational reports.
· In support of the primary accountabilities above you will also
Ø manage stakeholder expectations, assisting and keeping them informed of actions taken and progress.
Ø Develop, document, and implement approved changes in line with change control procedures.
Ø Ensure the details of all IT components, and configuration items, are recorded to maintain an accurate register of the full lifecycle of IT assets.
Ø Design infrastructure test plans, conditions, cases, and scripts under own direction, recording and analysing test outcomes and reporting on test activities, results, issues, and risks.
Ø Automate provisioning and routine system administration, testing and deployment tasks using standard tools and basic scripting.
· Support Infrastructure Services
Ø Monitor and assesses the external environment for emerging technologies and contributes to the creation of technology roadmaps.
Ø Act as the routine contact point between the business and suppliers, benchmarking, performance monitoring and gathering supplier market intelligence.
Ø Participate in operational activity, including system backup/restore of client services.
Ø Carry out agreed application administration and maintenance tasks and identifies and resolves application issues.
Ø Provide clients with support in problem identification, investigation and diagnosis in systems, processes and services escalating unresolved problems as appropriate.
Ø Identify, proactively investigate and report problems, application and operational issues and contribute to their resolution.
Ø Perform audits to verify the accuracy of information and undertaking any necessary corrective action
· Secondary Accountabilities
Ø Grant authorised physical access to local IT facilities and carries out routine facilities audits.
Ø Provide technical expertise to contribute to the development and maintenance of infrastructure, operational, disaster recovery and business continuity routines, processes, procedures, policies, and standards and ensures their correct application.