Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

REQUIREMENTS

• At least 8 years’ experience working on IT operations in an enterprise environment or equivalent experience
• Proficient in PowerShell scripting
• Wide knowledge of IT knowledge including Windows OS, device, network, application, and infrastructure

ADDITIONAL SKILLSET(S) (GOOD TO HAVE)

• Familiar with developing ServiceNow workflows
• Endpoint monitoring and observability for infrastructure reliability using tools such as NexThink, Riverbed, Dyatrace, etc.

• Work with Product Owners, internal engineering team and Product Principals to oversee and co-ordinate the operation of various endpoint management tools, including:
• Windows Autopilot
• Intune
• Application control
• Scripting and automation
• Virtual Desktop Infrastructure
• Microsoft Graph API
• Co-ordinate with Central ICT Infra teams to operate the on-prem components of the above platforms.
• Oversee a team of Ops Engineers to manage the change, release, incident, problem management processes.
• Ensure timely handling of requests and queries.
• Lead incident response and recovery by analysing the root cause and submission of RCA report.
• Drive improvement in operation effectiveness by implementing the monitoring and alerting tools.
• Document the requirement and specification to address the needs for all Public Service agencies.