Description:
Position: Senior Cloud Infrastructure Engineer
Location: Salt Lake City, UT
Department: Service Desk Team
Reports To: Front Line Service POD Team Lead (TL)
Salary/Pay: $90K - $125K / Year - Commensurate with experience and education
FLSA Status: Full-Time, Exempt

THE OPPORTUNITY:

Nexus IT is looking for a dynamic, forward-thinking, and experienced Senior Cloud Infrastructure Engineer, who will be responsible for delivering results against some of the most complex technology initiatives and customer solutions. This role will be a full-time position either in our Salt Lake City HQ or remote. If you are passionate about solving complex challenges and driving innovation – let’s talk!

EXPERIENCE AND EDUCATION:

• Education: A BS in Computer Science or similar, or equivalent certifications.

Experience:

• Minimum 6 years of hands-on IT infrastructure and cloud support.
• 3+ years in a role requiring escalation support for MSP environments.
• Proven experience assisting with IT projects, including scoping, planning, and execution.
• Familiarity with MSP/MSSP environments is highly preferred.

Certifications (Preferred):

• Microsoft Certified Azure Administrator Associate
• Microsoft 365 Certified Endpoint Administrator Associate
• Cisco Certified Network Administrator (CCNA)
• Relevant ITIL or project management certifications.

• Provide advanced troubleshooting and resolution for escalated technical issues across the stack, including cloud, network, and endpoint environments.
• Assist the project team with planning and implementing cloud infrastructure and migrations.
• Collaborate with the Front Line Services and Projects teams to improve operational workflows.
• Participate in solution engineering efforts, including assisting sales teams in crafting technical solutions.
• Create and maintain comprehensive documentation for escalated issues and project implementations.
• Monitor and act on key metrics like resolution time and project timelines.
• Participate in on-call rotations for 1 week at a time, typically 4 to 5 times per year per technician, to provide after-hours support for escalated incidents and critical issues.
• Utilize CRM, ticketing systems, and BI dashboards to track service metrics (CSAT, NPS) and support the delivery of high-quality services.

MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance):

• Proficiency with Windows Server environments: Experience in diagnosing and resolving issues related to Active Directory, DNS, DHCP, and file-sharing services.
• Virtualization technologies: Experience working with Hyper-V and VMware, managing and troubleshooting virtual environments.
• Advanced networking troubleshooting: In-depth knowledge of network infrastructure, firewalls, routers, and switches, with a focus on Layer 2 and 3 networking issues.
• Backup and disaster recovery: Knowledge of BDR solutions and troubleshooting backup issues to ensure data integrity.
• Experience with firewall configurations and security protocols, identifying and mitigating security risks.
• Cloud platforms: Familiarity with Microsoft Azure and other cloud environments, handling escalated cloud service issues.
• Microsoft 365: Advanced troubleshooting in M365 services, including Exchange Online, SharePoint, and OneDrive. Strong skills in M365 endpoint administration, identity management, and tenant migrations.
• Incident escalation and collaboration with other teams for quick resolution of critical or security-related issues.
• Expert in Microsoft cloud solutions (Azure, M365) and hybrid environments.
• Architect and support Microsoft Intune, Autopilot configuration, and Azure virtual networking.
• Demonstrated ability to lead or support technical projects, ensuring alignment with client needs and company goals. That