MEET OUR TEAM:

As a member of Cloud Operations, you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings. We operate as a global follow the sun 24x7 team with locations in Bangalore, Krakow, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

• Own database reliability, automation, and performance as we grow our platform
• Handle alerts, incidents, service requests and changes within SLA.
• Own customer escalations.
• Troubleshoot and resolve customers environment issues along with root cause analysis and blameless post-mortems.
• Use AWS Database Migration Service (AWS DMS) to migrate Pega On-Premise clients to Pega Cloud quickly, securely, and with minimal downtime and zero data loss.
• Influence product teams on defects, feature, and enhancement requests to help build scalable, reliable, observable, available and highly performant services.
• Create and maintain operational runbooks.
• Identify the needs and build tools to automate repeated operational tasks and reduce toil.
• Manage multiple projects simultaneously and able to adapt to changing business goals.
• Participate in after hours on-call rotation including weekend shifts.
• Be able to support FedRamp (US Citizenship required)