Senior Cloud Support Engineer II at MicroStrategy

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Python, Rest Api, Java, Sql, Html, Xml, Xsl, Windows Administration, Linux Administration, Technical Support, Troubleshooting, Customer Service, Cloud Platforms, Business Intelligence, Analytical Skills, Time Management

Industry

technology;Information and Internet

Description

Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. But that's not all. Strategy is also leading a groundbreaking shift in how companies approach their treasury reserve strategy, boldly adopting Bitcoin as a key asset. This visionary move is reshaping the financial landscape and solidifying our position as a forward-thinking, innovative force in the market. Four years after adopting the Bitcoin Standard, Strategy's stock has outperformed every company in the S&P 500. Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence. Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued. Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment Job Description Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others Responsibilities Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities Collaborate and communicate effectively with peers, internal application and software development teams Prioritize and communicate product defects and enhancements to development teams Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums Enhance personal and professional growth by participating in Internal Development Programs Work in a strong team environment Qualifications Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies Windows/Linux system administration knowledge Minimum of 2 years of IT customer service experience / strong customer focus Minimum of 1 year of MicroStrategy Platform usage or administration knowledge Strong analytical and troubleshooting skills and experience Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure Preferred Cloud certifications (AWS, Azure, or Google Cloud). Bilingual, with proficiency in both English and Japanese.

Responsibilities

Provide technical support for the company's Business Intelligence product suite and cloud platform while maintaining strong customer relationships. Collaborate with internal development teams to resolve complex issues and contribute to technical documentation for the community.