Senior Cloud Systems Integration Engineer - Observability Specialist

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

REQUIRED SKILLS:

• Rapid adoption of cutting-edge technologies.
• Advanced analytical and problem-solving abilities.
• Strong team player with exceptional communication skills.
• Self-driven with a sense of urgency to resolve issues efficiently.
• Proficient in spoken and written English.

EXPERIENCE:

• Development: 4+ years of professional or enterprise development experience.
• Strong knowledge of Python & JavaScript programming.
• Experience in REST API implementation (Flask or FastAPI).
• Microservice-based development expertise.

EDUCATION:

• Bachelor’s or equivalent in Software Engineering, Computer Science, or related fields.
• Industry Technical Certifications (CCNA, CKA, RHCE, AZ-900, etc.) and ITIL courseware are beneficial.

ABOUT THE ROLE:

Join our global team specializing in Reliability Engineering and Services, collaborating with DevOps Engineers and Operational Experts.

As a Senior Cloud Systems Integration Engineer - Observability Specialist, you will play a crucial role in developing and implementing cutting-edge Observability solutions powered by Big Data, streaming pipelines, Machine Learning, and Large Language models.

• You’ll focus on integrating public and private cloud solutions into the SAP ecosystem, optimizing alerts, metrics, and logs using AI-driven Observability solutions.
• You will work as part of an implementation project, with an eye toward integration and operationalization, where you will ultimately join the core SRE teams in support of the environments.
• You will be expected to bridge the gap between Infrastructure, Platform, and Application Observability from the point of first contact.
• You will also support troubleshooting during major incidents related to our global cloud infrastructure, ensuring excellence in triage and resolution.
• You will help the team to reduce critical KPI’s around MTTD/MTTR, Signal to Noise Ratio, and other relevant metrics using these advanced methods.

KEY RESPONSIBILITIES:

• Collaborate with cross-functional teams following Agile methodologies like SCRUM.
• Prioritize and deliver high-quality developments within tight timelines.
• Build expertise in hyperscaler provider architectures and API integration models.
• Ensure seamless operations and maximum uptime for our services.
• Participate in On-Call rotational coverage, including weekends and holidays.
• Share knowledge and drive hyperscaler adoption and integration.
• Support ongoing Observability and Monitoring enhancements/development across the SAP Cloud Ecosystem.
• Assist SRE teams in Reliability Services.