Senior Cloud Technician at iomart

Marlow, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Azure, Office 365, Second-line Support, Windows OS, Apple OS, ConnectWise, Site24x7, Meraki, Microsoft Defender, Mentoring, Troubleshooting, Automation, Process Improvement, Customer Service, Managed Services, Technical Support

Industry

IT Services and IT Consulting

Description

What you'll be doing: As a Senior Cloud Technician, you’ll be the first point of contact for technical support within our managed services team, handling second-line support tickets and ensuring high-quality service delivery. While the role is primarily remote, you’ll also provide regular onsite support to customers, building strong relationships and delivering hands-on technical expertise when needed. You’ll work across Microsoft Azure and Office 365 environments, troubleshooting incidents and contributing to automation and process improvements. You’ll collaborate with team leads and engineers to refine workflows, mentor junior staff, and support critical tooling. Your role will be key in driving technical excellence, enhancing customer satisfaction, and contributing to a high-performing technical services team. We want to hear from you if you: You have experience in a managed services environment and strong knowledge of Microsoft Azure and Office 365. You’re confident handling second-line support tickets and troubleshooting across Windows and Apple OS. You’re familiar with tools like ConnectWise, Site24x7, Meraki, and Microsoft Defender. You’re passionate about mentoring others and improving service processes. You’re organised, customer-focused, and thrive in a fast-paced technical environment. You hold or are working towards Microsoft certifications such as AZ-104, AZ-140, or SC-900. At Atech we’re committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles. What's in it for me? Salary: £Depending on experience + benefits Primarily remote role with regular onsite support as required Clear progression opportunities with genuine investment in your development 4x salary life assurance for added peace of mind Extended family-friendly benefits, including enhanced maternity, paternity and adoption leave 33 days’ leave, including 25 days’ holiday, public holidays and a birthday day Flexible benefits platform, including Cycle to Work, Tech Scheme, plus retail and gym discounts Health & wellbeing support, with Health and Dental Cash Plans, Critical Illness cover and access to our Employee Assistance Programme, including free counselling Strong learning & development focus, with unlimited access to LinkedIn Learning and 12 days’ dedicated training per year Who you'll be doing it for: Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas: Azure infrastructure managed service Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop Managed Security and SOC with Microsoft Defender, Sentinel What to do next: Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on careers@iomart.com We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

Responsibilities

Act as the first point of contact for second-line technical support within a managed services team, focusing on Azure and Office 365 environments. Responsibilities include troubleshooting incidents, providing onsite customer support, and mentoring junior staff to improve service delivery.