BUSINESS AREA

Collateral Management is a risk function, which limits exposure to counterparties by requesting and controlling collateral. The Collateral Support team is part of Application Production for Collateral providing tier one support for Collateral application suite.

REQUIREMENTS

Ability to understand and interpret complex technical issues and identify solutions, quickly and efficiently.
Ability to prioritise workloads and manage conflicting requests on time in a fast-moving environment.
Effective problem-solving abilities
Ability to understand and design complex scheduling solutions
Demonstrates good oral / written communication skills
Ability to adapt to change
Exhibits positive interpersonal and team skills
Commitment to company quality standards including issue resolution timescales, quality improvement and commitment to resolving issues correctly.
Demonstrates initiative
Ability to operate with limited support & supervision
Aptitude for learning
And of course, we expect all our colleagues to embody and practice the Group values (alignment with the Bank’s strategy, commitment, work ethic, integrity and Code of Conduct).

COMPANY PURPOSE

Our company purpose is to contribute to a responsible and sustainable economy by financing and advising clients according to the highest ethical standards.
Our employer promise is built around three pillars:
Being a great place to work
Committed to sustainability and having a positive impact
Being dedicated to the development of our people

JOB PURPOSE

As an IT Senior Support Analyst, you will provide technical and functional support to Collateral APS alongside close to 300 end-users.
You shall serve as the first point-of-contact for application investigations, especially around application configuration and infrastructure issues.
You will drive change projects within the collateral sphere including designing, developing and implementing new tools and receiving, building and configuring new infrastructure in the Collateral domain.
You will conduct low level investigations into application issues, working with provider teams to identify root cause and a plan for resolution.
You will communicate the plan and resolution to user management, ensuring expectations are met and managed.
In addition, you may need to contribute Level 1 direct support to users on an ad-hoc basis.

KEY RESPONSIBILITIES

You must have the ability to prioritise your workload in a continually fast-moving environment whilst managing conflicting requests and keeping within deadline.
Educated to degree level or equivalent
Experience in trouble shooting batch in a complex infrastructure (windows server, linux server , citrix , web infrastructure, strong experience with Sybase and Oracle, proven experience in supporting system in production from an IT / operational support perspective, previous experience as well rounded support analyst involved in the following areas configuration management, system setup and system performance optimization.
Experience in developing tools in Java and Groovy.
Proven experience in: SQL (both Sybase and Oracle), including the ability to develop complex procedures and design data structures. Windows Environments and UNIX environments.
Knowledge and experience in SPLUNK (Dashboard design and complex searches)
Strong knowledge of Risk Banking Environments.
Knowledge and understanding of collateral operations key processes.