ABOUT US

Debt Control Agency Inc (DCA), is one of Canada’s most respected collection agencies, with a Head Office in Toronto, Ontario and branch offices in Laval, Quebec and Kelowna, British Columbia. For over 20 years, we have partnered with many of Canada’s largest financial institutions, utilities, and government sectors to deliver full-cycle collection solutions — from early-stage Customer Cure Programs and Third-Party Collections to Legal Recovery.
As our operations continue to grow, we are seeking four experienced Senior Collection Officers to join our Toronto team.

HOW TO APPLY

If you are a motivated, results-driven collections professional looking for your next career opportunity, we encourage you to apply today.
DCA is committed to building a diverse workforce and providing an accessible recruitment process. If you require accommodation during the selection process, please contact Human Resources at 416-482-0988 Ext. 239.
Job Type: Full-time
Pay: $38,000.00-$43,000.00 per year

Benefits:

• Dental care
• Extended health care
• On-site gym
• Vision care

Work Location: In perso

THE ROLE

As a Senior Collection Officer, you will take on a key role in managing high-value accounts and complex collection files. You’ll use your expertise in third-party banking collections to negotiate effective repayment solutions while maintaining professionalism and compliance. This is an excellent opportunity for individuals with proven collection experience who are ready to elevate their careers within a high-performing team.

WHAT YOU’LL DO

• Manage a portfolio of delinquent accounts with a focus on banking/financial services
• Conduct collection calls and negotiate payment arrangements in line with client guidelines and compliance standards
• Analyze accounts and recommend appropriate recovery strategies, including escalation where required
• Document all interactions accurately and maintain detailed records in the system
• Provide excellent customer service by addressing questions and working toward win–win repayment solutions
• Collaborate with internal departments (Legal, Client Services, Reporting) to resolve disputes and drive results