SENIOR COLLECTION SPECIALIST GBS FSSC at SGS

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

17 Feb, 26

Salary

4800250.0

Posted On

19 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Active Listening, Empathy, Problem-Solving, Conflict Resolution, Communication Skills, Analytical Skills, Data Analysis, Process Improvement, Technical Problem Resolution, Cultural Awareness, Team Collaboration, Adaptability, Flexibility, Positive Mindset

Industry

Professional Services

Description

Descripción de la empresa SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo. Descripción del empleo Senior Collections Specialist – B2C We are seeking a Senior Collections Specialist to join our Bill to Cash (B2C) team. You will manage customer collections, focusing on aged invoices and established collection strategies, while providing excellent customer service to resolve discrepancies and open balances. You will collaborate with cross-functional teams, perform account reconciliations, issue periodic statements, and support AR reporting. As a subject matter expert, you will help improve collection processes, propose solutions, lead training, and ensure compliance with SGS policies. Your expertise will be key to efficiently managing complex collections and achieving SLAs and KPIs. Requisitos Education: Finance, Accounting, Business Administration, Economics, Engineering, or related fields. Experience: Minimum of 3 years in related roles. Skills: Excellent customer service skills, including active listening, empathy, problem-solving, and conflict resolution. Strong written and verbal communication skills, focused on relationship-building and understanding customer needs. Proven ability to work effectively in challenging, high-pressure, and potentially conflictive situations. Analytical and problem-solving skills, including data analysis, process improvement, and technical problem resolution. Experience working with clients B2C and diverse cultural backgrounds and understanding of global business practices. Proven ability to work independently and collaboratively in a team environment. Adaptability and flexibility to manage change effectively. Positive, growth-oriented mindset. Technical Knowledge: Proficiency in MS Office applications (intermediate level in Excel, Word, and PowerPoint). Experience with Oracle E-Business Suite or similar ERP systems is desirable. Note 1: Regarding technical knowledge, if not all requirements are met, the company will ensure compliance and development through inclusion in the training program. Languages: B2, preferably in Business English. Información adicional Base salary: $4,800,250 Well-being allowance: $500,000 Language bonus: $800,000 per month Commissions: Fixed at $900,000 per month for the first 3 months; thereafter, commissions will be performance-based

Responsibilities

The Senior Collections Specialist will manage customer collections, focusing on aged invoices and established collection strategies while providing excellent customer service. They will collaborate with cross-functional teams, perform account reconciliations, and support AR reporting.