Senior Collections Counselor – Mortgage at University Bank

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

22 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Collections, Mortgage Servicing, Negotiation, Customer Service, Problem Solving, Communication, Organizational Skills, Time Management, Analytical Skills, Confidentiality, Loss Mitigation, Financial Counseling, Regulatory Compliance, Default Operations, Payment Plans, Investor Relations

Industry

Banking

Description

Description General Job Summary The Senior Loan Counselor is responsible for collecting on 30 + days delinquent loans. Must be able to counsel borrowers on available to them loss mitigation options. Must maintain contact with borrowers to minimalize defaults and foreclosure. Summary of Essential Job Functions Contact delinquent customers to collect and reestablish a payment pattern Negotiate or renegotiate payment schedules to avoid foreclosure Approve and calculate short term repayment plans Ensure adherence to regulatory requirements for collections process Work with internal/external staff and investor contacts to maximize potential for collection Work directly with investor contacts to complete requested tasks Take part in investor conference calls Become familiar with loss mitigation practices and how they apply to default operations Assist borrowers with completing financial packages Advise borrowers of potential consequence of foreclosure or bankruptcy Maintain servicing system with appropriate default holds and codes Other Job Functions Attend all training sessions for department All other duties as assigned by management Requirements Education, Training and Work Experience High school diploma (or equivalent) required Previous experience in mortgage loan servicing desired Previous experience in collections and/or default servicing desired Knowledge, Skills and Abilities Maintain & foster positive relationships with customers and business partners Complete all assigned training in a timely manner Provide professional communication in both oral & written expression Excellent organizational, time management & analytical skills Able to communicate effectively High degree of accuracy Ability to manage confidential information Ability to diffuse and provide business orientated solutions for escalated issues/calls Effective problem solving skills High degree of dependability Working Environment Primary working environment is within an indoor climate-controlled office space. Employee may be subject to florescent lighting, dust, and other normal indoor-allergens. Employee will work in close proximity of coworkers and occasionally independently in quiet environments. Physical Requirements Able to lift up to 20 pounds Extended periods of sitting (at computer desk) May be exposed to extended periods of interaction with other (listening/talking/taking notes) Complete repetitive tasks (including operation of computer mouse/keyboard) The salary range for this role takes into consideration a wide range of factors including but not limited to the duties of the role, experience, location, and certificates and/or education. **University Bank is an Equal Opportunity / Affirmative Action Employer**

Responsibilities

The Senior Loan Counselor is responsible for collecting on loans that are 30+ days delinquent and counseling borrowers on loss mitigation options. This role involves maintaining contact with borrowers to minimize defaults and foreclosures.