Senior Collections Officer at Handy Finance

abu dhabi, Dubai, Australia -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 27

Salary

80000.0

Posted On

15 Oct, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Consumer Services

Description

the Associate Director.
Manage people (Emrill Staff) and champion HSSEQ across contracts.
Manage client relationships and contract deliverables including SLA’s & KPI’s.
Ensure service delivery and full P&L & budgetary responsibility.
Collaborate with other departments to drive best practices and efficiencies.
Seek and develop new business opportunities.
Deliver Integrated Facility Management services in line with contractual obligations.
Lead contracts to ensure services are delivered per company standard operating procedures.
Build, manage and maintain excellent working relationships with VVIP clients.
Close out works within agreed timelines.
Develop technical reporting, analysis, and lifecycle management for assets within contracts and locations.
Develop and roll out continuous improvement strategies across contracts.
Establish and develop contract management plans for different contracts.
Build and manage relationships with clients, suppliers and partners.
Manage subcontractors supporting contracts with Pre Planned Maintenance and out of hours support agreements.
Develop risk analysis for service gaps and implement plans to reduce risks.
Communicate with senior management and clients effectively.
Develop comprehensive staff plans including training and succession plans for team development and career progression.
Lead people management by setting clear objectives for team members.
Support business development and relationship building with clients.
Ensure contractual delivery of IFM Contracts safely and profitably, adhering to local statutory regulations.
Establish Service Level Agreements and document achievable KPIs.
Lead site and IFM teams consistently according to established operating procedures.
Evaluate performance metrics against contractual obligations and promote continuous improvement.
Lead implementation and support use of CAFM systems to report contract performance.
Act as a role model for employees and conduct regular one-on-one meetings, and team talks.
Assist HR in recruiting efficient staff to fulfill contractual obligations.
Lead development and retention of staff and challenge resource levels to improve efficiency and profitability.
Establish contract-specific training plans in line with Emrill requirements.
Set and renew objectives for direct reports bi-monthly.
Ensure direct reports understand business objectives and customer requirements.
Support development of company-wide FM initiatives including contract renewals and cost reduction strategies.

Responsibilities